JULIET OLIEH
Aurora,IL
Summary
To procure a position that incorporates business and project strategy, creativity analysis and problem-solving ability into a fulfilling career within a growth-oriented environment. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
17
17
years of professional experience
Work History
Sr. Project Management Specialist II
WALMART ISD CORPORATE
01.2017 - 01.2024
- Worked with business customers to identify, define, and document business needs and objectives
- Analyzed the feasibility of, and developed requirements for new systems and enhancements to existing systems; ensured the system design fit the needs for the business
- Categorized breaks for improving business processes through the information systems
- Conducted change impact analysis to access the potential implications of changes and documented business rules, functions, and requirements.
- Established strong working relationships with key stakeholders by maintaining open lines of communication, demonstrating empathy, and collaborating on mutually beneficial solutions.
- Coordinated with stakeholders to establish clear objectives, expectations, and communication channels for successful project outcomes.
- Elevated project team morale and engagement through regular recognition of individual accomplishments, fostering a culture of collaboration and continuous improvement.
- Reduced project risks by proactively identifying potential issues and implementing mitigation strategies.
Sr. Product Development Buyer, Men’s Apparel/Shoe
MACY’S
01.2012 - 01.2017
- Developed category and subcategory merchandising plans by assigning priorities to grow, maintain or reduce subcategories
- Managed categories and subcategories by developing strategies for example, brands, specifications, researching trends for example, buying patterns, technology advancements, and economic condition
- Identified and evaluated business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement
- Assisted in the selection and tailoring of approaches, methods, and tools to support service offering or industry projects as well as participated in proposal development.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Maintained complete documentation and records of all purchasing activities.
Senior Claims Research and Resolution Specialist
HEALTHMARKETS INSURANCE
01.2007 - 01.2012
- Effectively communicated with internal departments to ensure client’s requirements were understood and adequately addressed in company processes and operations
- Exhibited knowledge of employee health benefit systems, the health markets and health plan management
- Defined and resolved health claim problems, including performing investigation and analytical skills to determine root causes
- Analyzed, interpreted, and presented client programs results
- Multi-tasked and set priorities to meet client deadlines within a 1 day turn around.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
Education
Master of Business Administration - Information System Management
Bachelor of Science - Public Health Management
Skills
- Microsoft Windows User: MS Office, Databases, Salesforce and Outlook
- Technical understanding
- Project Planning
- Scope Definition
- Requirements Analysis
- Project evaluation
Accomplishments
- Increased company revenue by $500,000 by negotiating How to run a Gas Station.
- Improved customer satisfaction ratings by 100% by resolving resolution in a timely manner.
Customer Service
Strong desire to assist clients and associates achieve job satisfaction.
Project Management Methodologies
Knowledgeable User in Agile and Waterfall project management methodologies - Participate and involvement for Walmart business project.
Skills Synopsis
Havenwood Woman Shelter, American Red Cross, Animal Shelter, Global Community Shelter, Walmart World Cultural Event, Mercy Hospital - Serve Patient Care, Rogers Little Theatre, Walmart Stores, Walmart Big Brother and Big Sister, Employee of the Month for EIM data design, Financial Peace Graduate, Marketing Mentee, Bentonville Citizens Police Academy Team Graduate, Birkman Graduate, Leaders of Today Workshop Facilitating Graduate, Toastmaster Graduate, 2020 Temporary Insurance License Agent, Analytical & Quantitative Staff – Group & Development Claims /Client Service & Relations- Driven, Decision Maker & Results-Driven, Global-Innovation & Leadership, Project Management & Mentee, Team Building & Mentoring Global Business & IT Preparation, Collaborative & Detail Oriented
Communication Skills
Communicate effectively with clients, associates, and their respective teams.
References
REFERENCE UPON REQUEST
Reading, Basketball, Volleyball and Singing
I love to play basketball, volleyball read a great novel on a beautiful sunny day and last of all sing choir at church.
Timeline
Sr. Project Management Specialist II - WALMART ISD CORPORATE
01.2017 - 01.2024
Sr. Product Development Buyer, Men’s Apparel/Shoe - MACY’S
01.2012 - 01.2017
Senior Claims Research and Resolution Specialist - HEALTHMARKETS INSURANCE
01.2007 - 01.2012
Texas Woman University - Master of Business Administration, Information System Management
Northern Illinois University - Bachelor of Science, Public Health Management