Juliet Serrato
Kaneohe,HI
Summary
Dedicated phlebotomist with extensive experience at Diagnostic Laboratory Services, skilled in venipuncture and specimen handling. Proven ability to enhance patient care through compassionate support and effective communication. Committed to maintaining HIPAA compliance and fostering strong relationships with patients and healthcare teams, ensuring optimal workflow and safety in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Phlebotomist
Diagnostic Laboratory Services
Kailua
08.2021 - Current
- Conducted venipuncture and capillary collection procedures with precision and care.
- Ensured compliance with safety protocols and infection control measures during blood draws.
- Maintained accurate patient records and documentation of specimen collection processes.
- Collaborated with healthcare teams to coordinate testing schedules and optimize workflow efficiency.
- Trained new staff on phlebotomy techniques, equipment operation, and best practices.
- Provided exceptional patient care by addressing concerns and ensuring comfort during procedures.
- Monitored inventory of supplies, ensuring availability of necessary materials for daily operations.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Health Services Technician
Unites States Coast Guard
Cape Cod, MA
07.2013 - 04.2021
- Conducted health assessments and collected patient information for accurate medical records.
- Assisted in administering medications and treatments under supervision of healthcare professionals.
- Maintained cleanliness and organization of medical facilities, ensuring compliance with safety standards.
- Monitored vital signs and reported changes to medical staff for timely interventions.
- Efficiently managed inventory levels of medical supplies, ensuring availability for critical treatment needs when required.
- Developed strong rapport with patients and families, offering support throughout their healthcare journey.
- Maintained detailed records of patient health information while adhering to HIPAA regulations.
Education
Bachelor of Science - Nursing
Hawaii Pacific University
Honolulu, HI04.2026
Skills
Venipuncture
Order of draw
Patient care
Specimen handling
HIPAA compliance
Patient confidentiality
Patient support
Timeline
Phlebotomist
Diagnostic Laboratory Services
08.2021 - Current
Health Services Technician
Unites States Coast Guard
07.2013 - 04.2021
Bachelor of Science - Nursing
Hawaii Pacific University