JULIETA ELISABETH GALLEGOS
Summary
Detail-oriented Healthcare Specialist skilled in patient scheduling and claims processing. Maintains high accuracy in data entry while delivering exceptional service. Resolves complex issues effectively, ensuring compliance in fast-paced environments. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
19
19
years of professional experience
Work History
Care Connection Associate
Molina Healthcare
11.2025 - Current
- Facilitated over 200 monthly referrals while maintaining a 98% accuracy rate in data entry and appointment documentation.
- Troubleshot complex patient scheduling conflicts, leveraging knowledge of medical terminology and electronic health record systems.
- Managed patient records and verified insurance processes to ensure compliance with healthcare regulations.
Senior Advocate4Me Representative
UnitedHealth Group
05.2022 - 07.2025
- Educated members on medical benefits and assisted Medicare and Medicaid members with navigating healthcare needs and prescription fulfillment.
- Processed medical claims and billing inquiries, managed appeals and grievances, and delivered compassionate customer service.
- Delivered exceptional service by resolving complex healthcare benefit inquiries.
- Assisted members with provider searches and appointment scheduling, resolving complex issues from inception to resolution.
- Determined coverage eligibility and contributed to compliance meetings, ensuring adherence to regulations.
- Provided comprehensive web and Advocate4Me support, achieving a 95% member satisfaction rate through proactive problem-solving.
- Navigated challenging conversations with empathy and professionalism to ensure member loyalty.
- Mentored new representatives, sharing best practices and institutional knowledge to enhance team effectiveness.
- Maintained expert-level product knowledge and stayed current on policy changes to provide accurate, timely information.
Personal Banker
JPMorgan Chase
Elk Grove
12.2017 - 04.2021
- Assisted customers in opening and managing bank accounts and finances, enhancing customer satisfaction.
- Advised clients on financial services, effectively resolving issues and strengthening client relationships.
- Recommended tailored banking products and services to members, aligning solutions with individual financial goals.
- Used consultative sales process and financial needs assessment to build thorough customer profiles.
- Processed and managed member accounts for saving, checking, and investment needs.
Lead Teller Operations Specialist
JPMorgan Chase & Co.
Elk Grove
05.2014 - 12.2017
- Trained staff on cash drawer operations and vault balancing while maintaining a 100% internal audit score.
- Ensured accurate completion of financial transactions in compliance with regulatory requirements, supporting branch management and associates.
- Coordinated branch scheduling and provided phone support on operations, products, and promotions to enhance customer service.
Lead Teller
JPMorgan Chase & Co.
Sacramento
06.2007 - 05.2014
- Sold, upsold, and cross-sold various bank products with a high success rate to consistently meet or exceed targets.
- Managed ATM and vault operations to ensure security and accuracy.
- Trained new tellers in account updating, money handling, and security procedures.
- Balanced cash drawers by counting funds and investigating discrepancies to ensure accuracy and accountability.
- Completed operational paperwork to support branch compliance and efficiency.
Education
Associate Degree - Allied Health
Cosumnes River College
Sacramento, CA03-2026
High School Diploma -
Thurgood Marshall
San Francisco, CA05-2002
Skills
- Patient scheduling
- Medical terminology
- Claims processing
- Health record management
- Data entry and filing
- Office administration
- Microsoft Office proficiency
- Typing speed: 70 WPM
- Customer service excellence
- Patient advocacy
- Team collaboration
- Multitasking ability
- Organizational skills
- Work ethic
Languages
Spanish
Full Professional
Timeline
Care Connection Associate
Molina Healthcare
11.2025 - Current
Senior Advocate4Me Representative
UnitedHealth Group
05.2022 - 07.2025
Personal Banker
JPMorgan Chase
12.2017 - 04.2021
Lead Teller Operations Specialist
JPMorgan Chase & Co.
05.2014 - 12.2017
Lead Teller
JPMorgan Chase & Co.
06.2007 - 05.2014
Associate Degree - Allied Health
Cosumnes River College
High School Diploma -
Thurgood Marshall