Athena Souza
Hanford
Summary
Detail-oriented healthcare support professional with 3+ years of experience in medical scheduling, patient coordination, and insurance verification. Skilled in managing high-volume calls, EHR systems, and delivering patient-centered service while maintaining HIPAA compliance. Recognized for efficiency, empathy, and collaboration with providers and staff to improve patient access.
Detail-oriented professional with expertise in medical scheduling and patient access. Proven ability to streamline workflows and enhance patient experiences through effective communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Care Connection Associate
Adventist Health
Hanford
05.2024 - 05.2025
- Scheduled 50+ daily patient appointments across multiple specialties with 98% accuracy.
- Coordinated referrals and insurance verification to reduce patient delays by streamlining workflows.
- Handled 100+ inbound calls daily, resolving patient concerns with professionalism and empathy.
- Partnered with providers and nurses to improve scheduling efficiency, reducing wait times.
Medical Scheduling Coordinator
Cigna Healthcare
Remote
01.2022 - 05.2024
- Scheduled patient appointments and managed provider calendars through EHR systems.
- Answered 80-100 daily inbound calls and portal messages, providing clear communication and support.
- Verified insurance information and processed referrals to ensure seamless patient visits.
- Maintained accurate patient records while ensuring HIPAA compliance.
- Delivered excellent customer service in a fully remote environment, demonstrating strong self-motivation.
Assistant Manager
Little Caesars
Hanford
08.2021 - 10.2022
- Promoted to Assistant Manager after 8 months due to performance.
- Supervised and trained team members to maintain efficient operations.
- Oversaw opening and closing procedures, including daily financial reconciliations.
- Ensured compliance with safety and quality standards while maintaining a high level of customer service.
Education
Medical Billing & Coding -
San Joaquin Valley College
Hanford, CAHigh School Equivalent - Professional Skills, English
Hanford Adult School
Hanford, CASkills
- Medical Scheduling & Coordination
- Patient Access & Customer Service
- Insurance Verification & Referrals
- HIPAA Compliance & Confidentiality
- Call Center & Multi-Line Phone Management
- Data Entry & Recordkeeping
- Microsoft Office Suite
- Google Workspace
- Problem-Solving
- Conflict Resolution
- Team Leadership
- Training
Timeline
Care Connection Associate
Adventist Health
05.2024 - 05.2025
Medical Scheduling Coordinator
Cigna Healthcare
01.2022 - 05.2024
Assistant Manager
Little Caesars
08.2021 - 10.2022
Medical Billing & Coding -
San Joaquin Valley College
High School Equivalent - Professional Skills, English
Hanford Adult School