Julieta Jaime
Chicago,IL
Summary
Detailed oriented professional with over 15+ years of experience in customer service, collections, and account management. Proven ability to manage high volume receivables, reduce delinquency rates, and deliver exceptional client support across diverse industries. Adept at payment processing, dispute resolution, and CRM/database management . Seeking to leverage strong analytical and communication skills in Cash Applications or AR/Collections role to support financial operations and drive revenue recovery.
Overview
23
23
years of professional experience
Work History
Interpreter
Interprenet LLC
05.2023 - Current
- Provide consecutive and /or simultaneous, first person interpretation
- Follow interpreter protocols and procedures as required .
- Maintained message content, tone, and emotion as closely as possible
- Continuously improve vocabulary and subject matter knowledge, as required for various clients, such as educational, medical, legal, social services, etc
- Accurately complete daily logs, timesheets, and activity reports as needed
- Perform onsite, video, or over the phone interpretation
- Travel reliably and on time to various onsite locations
BDC/Internet Sales Manager
Jack Phelan Chevrolet
02.2010 - 02.2022
- Supervised a 6 member team responsible for customer acquisition and lead conversion. Increased internet lead conversion.
- Created reports showing monthly leads, average leads per team member, average response time, number of appointments set, total sales and overall close ratio.
- Updated online pricing for new inventory and social media.
- Managed CRM and DMS.
- Managed internet /call sales leads and responded in a timely fashion.
- Handled concerns , complaints, misunderstanding that demanded managements attention tactfully, promptly and with genuine concern for guests problem.
- Hired , trained, motivated and monitored the performance of all Internet Sales Coordinators.
- Maintained and updated templates, information and wording in CRM.
Assistant Manager
Total Finance
03.2002 - 02.2010
- Managed day to day collections operations, supporting the recovery of delinquent accounts and improving cash flow.
- Processed payments via multiple platforms (ACH, Debit/Credit Card, Western Union) and ensured accurate application to accounts.
- Reduced outstanding receivables through proactive client outreach and follow up.
- Performed skip tracing using g various tools and databases to recover defaulted auto loans.
- Maintained accurate records in internal systems and ensured compliance with federal and state collection regulations.
- Provided customers with payment solutions while maintaining a professional and empathic tone.
Education
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Accounts Receivable & Collections
- Payment Posting & Cash Application
- Skip Tracing & Debt Recovery
- Client Relationship Management
- Bilingual Communication (English/Spanish)
- Conflict Resolution & Negotiation
- Time Management & Multitasking
- Data Analysis & Reporting
- Verbal and Written Communication
- CRM & Database Management (DealerSocket, proprietary platforms)
Timeline
Interpreter
Interprenet LLC
05.2023 - Current
BDC/Internet Sales Manager
Jack Phelan Chevrolet
02.2010 - 02.2022
Assistant Manager
Total Finance
03.2002 - 02.2010
City Colleges of Chicago - Wilbur Wright College
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