Summary
Overview
Work History
Education
Skills
Timeline
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Julieta Kor

Corona,CA

Summary

Organized and highly-motivated Sr. Connected Care Assistant eager to learn new skills and demonstrate my passion for high quality member experience while supporting the Care Team and delivering outcomes. Strong work ethic, adaptability, problem solving skills, and devoted to collaborate with leadership to make decisions that will deliver a positive impact to all members.

Overview

11
11
years of professional experience

Work History

Sr. Connected Care Assistant - Specialty

Included Health
Corona, CA
08.2022 - Current
  • Collaborate with the clinical team on high-complexity cases and have been recognized by members for the support they received.
  • Lead CCAs' iSuite Utilization Management trainings, oversee implementation of procedures, and created Job Aids to support new implementations.
  • Maintain high MSAT scores while carrying a heavy, complex load of Care Plans as the only Senior in the Specialty team.
  • Maintain solid relations with leadership, clinical team, and other Care Team members by attending team meetings, participating to promote optimal team growth and knowledge, while supporting team morale post Reduce in Force measure.

Small Business Owner

Self Employed
Huntington Beach, CA
07.2019 - 03.2023
  • Sew a variety of products in home studio; to sell online and pop ups.
  • Designed detailed business plans to outline finances, goals and operations of company.

Front Office/Referrals Coordinator

Titanium Healthcare
Fountain Valley, CA
09.2021 - 08.2022
  • Helped patients understand insurance benefits and available resources to enhance outcomes in their clinical care.
  • Facilitated communication between patients and physicians patients regarding their needs to facilitate treatment.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Performed administrative support tasks while maintaining a high level of HIPPA compliance and regulations.

Personal Assistant

Dr. Taylor, Psy.D.
Long Beach, CA
10.2013 - 03.2017
  • Answered all incoming calls and managed messages.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.

Education

Associate of Arts - Sociology

Golden West College
Huntington Beach, CA
05.2008

Medical Assistant Certificate - Medical Assistant

ROP North
Anaheim, CA
06.2001

Skills

  • Fluent in Spanish - Native language
  • Quality Issues Identification
  • Compliance Adherence
  • Attention to detail and well organized
  • Documentation and Reporting
  • Team Collaboration
  • Problem Solving
  • Able to de-escalate while showing empathy and compassion

Timeline

Sr. Connected Care Assistant - Specialty

Included Health
08.2022 - Current

Front Office/Referrals Coordinator

Titanium Healthcare
09.2021 - 08.2022

Small Business Owner

Self Employed
07.2019 - 03.2023

Personal Assistant

Dr. Taylor, Psy.D.
10.2013 - 03.2017

Associate of Arts - Sociology

Golden West College

Medical Assistant Certificate - Medical Assistant

ROP North

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Julieta Kor