Julieta Malter-Terrada

I was responsible for overseeing the daily operations of a busy dental practice, ensuring a smooth and efficient patient experience from start to finish. My key duties included:

• Answering Calls & Managing Communication: I served as the first point of contact for patients, addressing inquiries, providing information about services, and directing calls to the appropriate departments. I maintained a professional and welcoming tone to ensure excellent patient relations.
• Scheduling Patients: I managed the appointment calendar, ensuring that patient appointments were scheduled efficiently to maximize provider time, while accommodating patient needs. This involved coordinating treatment plans, reminders, and rescheduling as needed to optimize patient flow.
• Insurance Verification & Claim Processing: I verified patient insurance coverage and benefits, ensuring accurate and timely submission of claims to insurance companies. I worked closely with both insurance providers and patients to resolve any discrepancies and ensure claims were processed effectively.
• Payment Collection: I handled payment processing, including co-pays, outstanding balances, and insurance reimbursements. I ensured that all transactions were recorded accurately in the system and followed up with patients for any outstanding balances.
• Patient Records Management: I maintained patient files, ensuring that all information was current, secure, and compliant with HIPAA regulations.
• Team Leadership & Coordination: I provided leadership and support to the front office team, ensuring proper workflow, training new staff, and fostering a collaborative environment.

• Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
• Protected, confidential, and business information.
• Kept front of house clean and orderly.
• Ordered, received, and restocked supplies for the office team.
• Delivered reliable customer service to guests upon arrival.
• Took on additional administrative tasks in busy environment.

As a Orthodontic Dental Assistant some of my duties included:

• Greeted all patients and directed them to the clinical area, where they would be seen by the doctor.
• Prepared instruments needed for each patient's appointment.
• Handling the sterilization area, keeping instruments properly sterilized, and stored in their designated areas.
• Took x-rays (Pano, Ceph, and 3D/CT Scans) for all patients.
• Performed scans using the iTero.
• Took care of adjustments, full banding, and Invisalign appointments.
• Managed all Invisalign Rx, making sure aligners arrived on time and processed Rx for all patients.

As Treatmet Coordinatior my duties included:

• Greeted patients making them feel comfortable and directing them on how the New Patient Exams are conducted
• Took Diagnotic Photos and digital sacans for each patient
• Asked patient what heir main concerns were and what are their treatment goals