Julieta Mendez Carpelino
Duluth,GA
Summary
Detail-oriented administrative lead with proven skills in office management, patient scheduling, and compliance adherence. Committed to enhancing patient experiences and streamlining office operations.
Overview
5
5
years of professional experience
Work History
Administrative Team Lead
Wright Orthodontics
Atlanta, Georgia
04.2021 - Current
- Managed scheduling and patient appointments to optimize office workflow.
- Coordinated daily administrative operations to enhance efficiency of orthodontic practice.
- Oversaw front desk staff, ensuring excellent patient service and communication.
- Implemented office procedures that improved patient experience and streamlined operations.
- Assisted in training new administrative staff on clinic policies and systems.
- Maintained patient records and ensured compliance with privacy regulations.
- Developed training materials for staff to improve operational effectiveness.
- Trained new employees on office procedures and protocols.
- Resolved customer inquiries promptly and efficiently.
- Oversaw daily operations of the administrative team.
- Assisted in recruiting, interviewing, and onboarding new administrative staff.
- Collaborated with other departments to ensure smooth operations across the organization.
- Developed administrative team capabilities to align with corporate growth objectives.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Coordinated patient appointments and treatment schedules effectively.
- Assisted patients in understanding treatment plans and insurance options.
- Communicated with healthcare providers to ensure seamless patient care.
- Prepared treatment documentation for insurance claims and authorizations.
- Educated patients on procedures, fostering a supportive environment.
- Collaborated with dental staff to optimize workflow and patient experiences.
- Addressed patient inquiries and resolved concerns professionally and promptly.
- Maintained compliance with HIPAA regulations and relevant laws.
- Provided education and resources to help patients understand their treatment options.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Conducted financial consultations with patient and set up payment plans.
- Scheduled patient appointments to ensure timely care., contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Created customized treatment plans for patients based on individual needs.
- Performed administrative duties such as filing insurance claims forms or preparing reports.
- Resolved any issues related to payment discrepancies or denials in a timely manner.
- Identified family members, social networks, and community systems for inclusion in client treatment plans.
- Participated in meetings focused on improving customer service standards throughout the organization.
- Scheduled evaluations and procedures for patients.
- Assisted patients in understanding their care plans and healthcare options.
- Coordinated patient referrals to specialists and other healthcare services.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Education
High School Diploma -
Meadow Creek High School
Duluth, GA05-2020
Skills
- Office administration
- Patient scheduling
- Document management
- Insurance claims processing
- Compliance adherence
- Customer relationship management
- Team collaboration
- Effective communication
- Time management
- Event coordination
- Meeting coordination
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Administrative Team Lead
Wright Orthodontics
04.2021 - Current
High School Diploma -
Meadow Creek High School