JULIETA STEWART
Surprise,AZ
Summary
Accomplished customer care leader with over 19 years of experience in coaching and enhancing team performance. Demonstrated expertise in delivering exceptional service for Small Business and Corporate Card products, ensuring high customer satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Lead Customer Care Professional & Coach
American Express Commercial Servicing Network
Phoenix, Arizona
04.2021 - 05.2026
- Supported colleagues and leaders to achieve strong performance results across the organization.
- Monitored customer interactions to ensure delivery of extraordinary service.
- Collaborated with various teams to enhance operational efficiency.
CCP
American Express Commercial Servicing Network
04.2018 - 04.2021
- Handled inbound calls from Corporate Card Clients including Card Members, End Users, Merchants, Buyers, Suppliers, Program Administrators and Account Development Representatives
SRT and LCCP
American Express Customer Engagement Network
10.2016 - 04.2018
- Provided real time colleague assist and client escalation call handling.
CCP
American Express Australia and New Zealand Market
04.2012 - 10.2016
- Provided excellent customer care to ANZ Consumer and SBS Card Members while delivering exemplary results measured by customer satisfaction, efficiency and quality.
CCP
American Express Customer Engagement Network
09.2006 - 04.2012
- Provided excellent customer care to US SBS and Corporate card members while delivering exemplary results measured by customer satisfaction, efficiency and quality.
Skills
- Customer service
- Call center operations
- Quality assurance
- Customer relationship management
- MS Office proficiency
- Application literacy
- Growth mindset
- Interpersonal skills
- Communication skills
Timeline
Lead Customer Care Professional & Coach
American Express Commercial Servicing Network
04.2021 - 05.2026
CCP
American Express Commercial Servicing Network
04.2018 - 04.2021
SRT and LCCP
American Express Customer Engagement Network
10.2016 - 04.2018
CCP
American Express Australia and New Zealand Market
04.2012 - 10.2016
CCP
American Express Customer Engagement Network
09.2006 - 04.2012