Julieta Torres-Alvarez
Chapel Hill,NC
Summary
Experienced Customer Service Representative skilled in fostering client relationships and enhancing customer satisfaction. Strong collaborator with a positive demeanor, focused on driving company success through effective communication and partnership development.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Retail Associate
Dick's
Durham, North Carolina
09.2025 - Current
- Assisted customers with product selection across apparel, footwear, and sporting goods.
- Created friendly atmosphere for customers and provided excellent customer service.
- Processed cash, card, and mobile payments at Dick's checkout registers.
- Operated cash register to process payments from customers.
- Restocked merchandise on sales floor using store planogram standards.
- Supported inventory counts and checked stock levels in backroom areas.
- Explained card terms, fees, and payment options to customers
Marketing Agent
Succession Partners
Raleigh, North Carolina
02.2024 - 09.2025
- Researched market trends, demographics, pricing strategies, and other relevant information to develop effective marketing campaigns.
- Prepared outreach lists using market research and lead database reviews.
- Supported brand messaging across client communications and promotional materials.
- Cultivated strong relationships with clients through timely communication and follow-ups.
- Generated sales and exposure by providing relevant product information.
- Maintained marketing database to keep customer and prospect files up to date.
- Ensured compliance with legal requirements while developing marketing material.
Bakery/Deli Clerk
Harris Teeter
Chapel Hill, North Carolina
10.2023 - 02.2025
- Prepared deli meats, cheeses, and salads following store freshness standards.
- Monitored food temperatures and sanitation during daily deli operations.
- Supported deli team with opening, closing, and daily workflow tasks.
- Greeted customers in a friendly and professional manner.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Worked collaboratively with other staff members to ensure efficient operation of store operations during peak hours of business activity.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Offered samples to promote and upsell specials.
- Sanitized slicers after each use to maintain food safety standards., counters, cases, and work areas after service.
Line Cook
Blue Corn Cafe
Durham, North Carolina
11.2022 - 10.2023
- Prepared Blue Corn Cafe menu items on grill, sauté, and fryer stations.
- Organized prep ingredients and stocked line stations before service starts.
- Kept stations stocked and ready for use to maximize productivity.
- Monitored food temperatures and holding levels for safe kitchen operations.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Communicated effectively with other staff members regarding orders and menu changes.
- Communicated ticket changes with servers and kitchen team during shifts.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Secretarial Assistant
Real Taxman
Durham, North Carolina
01.2019 - 08.2022
- Drafted correspondence, memos, and internal notices for office operations.
- Answered phone calls and routed messages to correct departments.
- Filed records, documents, and forms for organized office storage.
- Supported daily administrative tasks using standard office software.
- Translated written documents, notices, and correspondence for employer communication needs.
- Supported multilingual employees, clients, and visitors during employer operations.
- Translated documents from English to Spanish and vice versa for various clients.
- Prepared tax return documents for clients.
Education
City of Medicine Academy
Durham, NCSome College (No Degree) - Pharmacy
Durham Technical Community College
Durham, NCSkills
- Customer service
- Cash management
- POS operation
- Inventory management
- Inventory counts
- Planogram execution
- Loss prevention
- Time management
- Team collaboration
- Proactivity
- Clear communication
- Active listening
- Approachability
- Positive and engaging demeanor
- Reliability
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Retail Associate
Dick's
09.2025 - Current
Marketing Agent
Succession Partners
02.2024 - 09.2025
Bakery/Deli Clerk
Harris Teeter
10.2023 - 02.2025
Line Cook
Blue Corn Cafe
11.2022 - 10.2023
Secretarial Assistant
Real Taxman
01.2019 - 08.2022
City of Medicine Academy
Some College (No Degree) - Pharmacy
Durham Technical Community College