Julieta Villatoro
Richmond,TX
Summary
Dynamic professional with extensive experience as a House Manager/nanny and Cafeteria Manager at Alief ISD. Proven ability in clear communication and problem-solving, enhancing family satisfaction through tailored meal planning and effective vendor management. Skilled in inventory management and staff supervision, consistently fostering a safe and welcoming environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
House Manager/Live-Out Nanny
Amanda Fay
11.2021 - Current
- Managed vendor relationships, overseeing service contracts and maintaining quality.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Adapted caregiving techniques to meet unique needs of each child, enhancing individual growth opportunities.
- Communicated effectively with parents regarding children's progress and any concerns or issues.
- Implemented routines that encouraged healthy habits and personal responsibility in children.
- Coordinated daily schedules, including meals, playtime, and extracurricular activities to maintain structure.
- Assisted with homework and academic projects, fostering a positive learning experience.
- Managed day-to-day operation of home to comply with regulations and agency stan
- Improved family satisfaction with meal variety and nutrition by planning and overseeing preparation of diverse weekly menus.
- Cultivated strong relationships with parents, ensuring open communication regarding their child's progress and needs.
- Provided consistent discipline according to parental guidelines while respecting individual child's needs.
Satellite Cashier/Cafeteria Manager
Alief ISD
07.2012 - 05.2018
- Maintained organized cash register area, promoting a clean and welcoming shopping
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Conducted daily cash reconciliations, ensuring accuracy and compliance with district policies.
- Trained new team members on cashier procedures and customer service best practices.
- Implemented inventory control measures to optimize stock levels and minimize losses.
- Analyzed sales data to identify trends, informing staffing and inventory decisions.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained staff on food safety protocols and customer service techniques to improve performance.
- Implemented feedback systems to gather student input, driving menu adjustments based on preferences.
- Coordinated with vendors to ensure timely delivery of quality food products and supplies.
- Conducted regular inspections of kitchen areas, enforcing compliance with safety standards and cleanliness.
- Addressed any concerns or complaints from students, parents, or staff regarding cafeteria services promptly and professionally.
- Trained cafeteria staff in proper food handling techniques, ensuring compliance with health regulations.
- Implemented new menu items, addressing student preferences and nutritional requirements.
- Used [Software] to analyze daily financial statements, balance statements and reimbursable meals.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Alief Taylor High School
Houston, TX05-2008
Skills
- Clear communication
- Problem-solving
- Safety protocols
- Health and safety procedures
- Inventory management
- Staff supervision and assistance
- Customer service
Certification
- CPR and First Aid Certified, - 2020-2023
- Food Handlers License - 2012-2018
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
House Manager/Live-Out Nanny
Amanda Fay
11.2021 - Current
Satellite Cashier/Cafeteria Manager
Alief ISD
07.2012 - 05.2018
High School Diploma -
Alief Taylor High School