Julieth Caceres
Walkertown,NC
Summary
Adept in bilingual communication and safety protocols, I leveraged my skills at Envoy Air to enhance operational efficiency and customer satisfaction. My proactive approach and ability to work well under pressure led to a significant reduction in fulfillment errors at Replacements, Ltd. I excel in fast-paced environments, demonstrating both leadership and meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Customer service agent BTW
Envoy Air
03.2023 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
Customer Care/Showroom-(Order Fulfillment)
Replacements, Ltd
02.2021 - 02.2023
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Waitress
Rancho Viejo
11.2017 - 04.2018
- Maintained customer satisfaction with timely manner, table check-ins to access food and beverage needs
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Associate of Arts - Marketing
High School Diploma -
07.2018
Skills
- Safety and service oriented
- Communicating with customers
- Self-directed and motivated
- Bilingual- fluently speak and write Spanish
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer service agent BTW - Envoy Air
03.2023 - Current
Customer Care/Showroom-(Order Fulfillment) - Replacements, Ltd
02.2021 - 02.2023
Waitress - Rancho Viejo
11.2017 - 04.2018
Guilford Technical Community College - Associate of Arts, Marketing
Batavia High School - High School Diploma,
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