Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Juliette Gravely

Martinsville,VA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the digital media industry. Specialize in quality, speed and process optimization to contribute to company success. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Results, LLC
06.2014 - Current
  • Enhances customer satisfaction by promptly addressing concerns and providing accurate information.
  • Develops strong product knowledge to provide informed recommendations based on individual customer needs.
  • Streamlines call center processes for improved efficiency and reduced wait times.
  • Exceeds performance metrics consistently, earning recognition as a top performer within the team.
  • Utilizes data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

Office Assistant Intern

Community Dental Clinic
01.2016 - 04.2016
  • Assisted with daily office tasks, contributing to a well-run work environment.
  • Supported team members with project coordination and task management, ensuring timely completion of assignments.
  • Reviewed files, records and other documents to obtain information to respond to requests while adhering to HIPPA guidelines.

Assistant Store Manager

Sears Holdings Company
10.1998 - 12.2012
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Unified inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Increased employee satisfaction by 20% or more over five year survey period, training staff in effective customer service techniques and product knowledge.

Education

Associate of Applied Science - Medical Office Technology

Patrick Henry Community College
Martinsville, VA
05.2016

Skills

  • Product Knowledge
  • Staff Training
  • Quality Assurance Controls
  • Computer Proficiency
  • Problem-solving abilities
  • Call Management

Affiliations

  • Phi Theta Kappa National Honor Society

Certification

Office Assisting

Medical Transcription

Timeline

Office Assistant Intern

Community Dental Clinic
01.2016 - 04.2016

Customer Service Representative

Results, LLC
06.2014 - Current

Assistant Store Manager

Sears Holdings Company
10.1998 - 12.2012

Associate of Applied Science - Medical Office Technology

Patrick Henry Community College

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Juliette Gravely