Juliette Otwori
YPSILANTI,MI
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional with excellent clinical knowledge and judgment, strong documentation, and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
7
7
years of professional experience
Work History
Senior Medical Case Manager, / Operations Manager / Human Resource Manager
Action Case Management Inc.
Ann Arbor, Michigan
09.2020 - Current
- Develop comprehensive case plans to ensure quality patient care.
- Conduct assessments of patients' physical, mental, and social needs.
- Monitor the progress of cases and provide feedback on outcomes.
- Collaborate with healthcare professionals to coordinate services for clients.
- Maintain accurate records related to patient care, progress notes, referrals, and other documentation.
- Review treatment plans against individual goals and healthcare standards.
- Develop monthly invoice billing and coding them with ICD-10 codes
- Educate clients on available community resources and entitlements.
- Organize educational programs for staff members on relevant topics such as cultural competency or chronic disease management.
- Modify treatment plans to accommodate changes in clients' health or progress.
- Delegate work to caregivers, setting priorities and goals.
House Manager
Sasse AFC
Ypsilanti, United States
05.2020 - 03.2024
- Organized and maintained household inventory records, including supplies and equipment.
- Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
- Monitored service provider performance to ensure the quality of services delivered.
- Developed systems for efficient management of daily operations in the house.
- Created processes for maintaining security protocols within the house premises.
- Ensured compliance with local health and safety regulations at the residence.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Medicine Technician
Gilbert Residence
Ypsilanti, United States
09.2017 - 03.2020
- Reviewed patient progress to document effects of any prescribed medication
- Supervised and supported daily living activities such as medication administration and personal hygiene
- Participated in meetings and training, including person and group development
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Maintained best-in-class standards for individualized care in a 28-bed unit by continuously checking in with patients and families and quickly providing care
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
PhD in Business Healthcare Admin -
University of the Cumberland
Master’s in technology management -
Lindsey Wilson College
MBA in Health Administration -
Cleary University
Bachelor of Science: Nursing -
Nilai University
Skills
- Quality Improvement
- Interdisciplinary Collaboration
- Case Documentation
- Assessing needs
- Behavioral Health
- Healthcare regulations
- Technical Interpretation
- Care Coordination
- Data analysis & reporting
- Microsoft Office suite
References
Available upon request
Timeline
Senior Medical Case Manager, / Operations Manager / Human Resource Manager
Action Case Management Inc.
09.2020 - Current
House Manager
Sasse AFC
05.2020 - 03.2024
Medicine Technician
Gilbert Residence
09.2017 - 03.2020
PhD in Business Healthcare Admin -
University of the Cumberland
Master’s in technology management -
Lindsey Wilson College
MBA in Health Administration -
Cleary University
Bachelor of Science: Nursing -
Nilai University
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