Diligent [Desired Position] with solid background in utilization review and patient care coordination. Proven ability to streamline processes and enhance patient outcomes through efficient resource management. Demonstrated expertise in case management and regulatory compliance.
Overview
20
20
years of professional experience
Work History
Utilization Review Nurse, OBSERVATION AND ALL ICU
NORTHSHORE MEDICAL CENTER
MIAMI FL
02.2023 - Current
Performed in-depth assessments of patient medical records to guarantee adherence to utilization management protocols.
Collaborated with multidisciplinary teams to optimize patient care plans and resource allocation.
Analyzed clinical documentation for accuracy and adherence to regulatory standards, enhancing overall quality assurance processes.
Nurse Case Manager, Telemetry Unit
North Shore Medical Center
Miami, FL
10.2015 - Current
Assess patient and family needs for appropriate coordination of care and discharge planning.
Collaborate with care providers, insurances, physicians and other medical professionals assessment Planning and facilitation of care coordination to promote quality, cost-effective outcomes and achieve client Wellness.
Utilization review for quality medical and cost effective outcomes.
Precertification for post hospitalization dc placement.
Insurance appeals when inpatient admission denied by insurance.
Payor request to change status from inpatient to observation and observation to inpatient.
Patient advocacy.
Concurrent Review Nurse/OB Telephonic Nurse Case Manager
SIMPLY HEALTHCARE (HEALTHCARE BENEFITS PLAN/HMO)
MIAMI, FL
11.2014 - 02.2015
Reviewed inpatient admissions to assure appropriate level of care, and coordinated delivery of patient care With physicians staff and facilities.
Monitored clinical activities related to care and discharge plans.
Identified cost-effective protocols and alternative levels of care when requested care was not covered.
Conducted daily concurrent review with Medical Director to determine medical necessity of admission, continued Stay and discharge planning.
Community Liaison
CATHOLIC HOSPICE
MIAMI LAKES, FL
04.2012 - 10.2014
Resolve customer complaints regarding service.
Oversee regional and local sales managers and their staffs.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Review operational records and reports to project sales and determine profitability.
Monitor customer preferences to determine focus of sales efforts.
Confer with potential customers regarding needs potential hospice related needs of patients and advise on types of service options.
Develop territory business plan to increase admissions and referrals from nursing facilities, physician offices, hospitals and staff.
Nurse Case Manager Founder's Unit/Cardiac ICU
MT SINAI MEDICAL CENTER
MIAMI BEACH, FL
01.2006 - 03.2012
Monitored care for up to 50 or more patients in most hospital units.
Quality Assurance/Utilization Review
Discharge planning
Interqual Reviews
Reviewed all admissions for appropriate level of care and coordinated dc with patient and families and physicians.
Education
Candidate for Registered Nurse(RN) Degree -
Miami Dade Community College
Miami, FL
Licensed Practical Nurse(LPN) Degree - undefined
Miami Lakes Technical School
Miami Lakes, FL
01.1991
LPN -
Miami Lakes Technical Institute
Miami Lakes, Fl
12-1991
Skills
Customer Service
Benefit Coordination
Detailed and Organized
Benefit Plan Coordination
Utilization Review
Medical Terminology
Interqual/Encoding
Discharge Planning
Proficient in Microsoft Office
Allscripts, Ecin, Cerner, Morrisey programs
Bilingual Spanish and English
Certified CPR and First Aid
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Utilization Review Nurse, OBSERVATION AND ALL ICU
NORTHSHORE MEDICAL CENTER
02.2023 - Current
Nurse Case Manager, Telemetry Unit
North Shore Medical Center
10.2015 - Current
Concurrent Review Nurse/OB Telephonic Nurse Case Manager