Julija Starek
Willowbrook,IL
Summary
Dynamic online reseller with a proven track record at EZ Buy, LLC, enhancing product visibility and driving sales through expert market research and compelling product descriptions. Skilled in shipping logistics and fostering client relationships, I consistently improved customer satisfaction and increased profit margins through strategic purchasing and exceptional service. While most of my experience is with online/ customer service work I have finally decided to follow my dream of working with dogs and becoming a groomer. I have a passion working with animals, and I would really love to have an opportunity on becoming a dog groomer. I see grooming as a way of participating in a dogs health and I would love to provide essential care that goes beyond aesthetics. I would love to have a physically active career with hands on experience. I believe grooming will provide me with opportunity to be creative and to have the experience to work with different dog breeds, would keep the work interesting. It would bring me a lot of joy working with both dogs and their owners, creating positive experiences and building trust. I am committed to ongoing education and learning new techniques.
Overview
17
17
years of professional experience
Work History
Online Reseller
EZ Buy, LLC
08.2020 - Current
- Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
- Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
- Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
- Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
- Established positive relationships with clients through exceptional customer service skills, leading to repeat business and referrals.
- Analyzed market trends to identify high-demand products, strategically adjusting product offerings to maximize revenue potential.
- Resolved disputes professionally by mediating between buyers and sellers when necessary, preserving the reputation of the online store.
- Continuously expanded product knowledge through research and training opportunities, ensuring the ability to provide expert advice on a diverse range of items offered for sale.
- Increased customer satisfaction by providing timely and accurate responses to inquiries regarding products and sales.
Sr. Service Representative
BMO Harris Bank
08.2008 - 01.2015
- Streamlined service processes for improved efficiency and reduced response times.
- Achieved high levels of customer satisfaction by maintaining expert knowledge on industry trends and product offerings.
- Implemented new strategies to improve overall customer experience within the company.
- Assisted management in identifying areas for improvement within operations, leading to increased efficiency across departments.
- Developed strong relationships with clients, fostering trust and loyalty.
- Managed a diverse portfolio of accounts, balancing individual needs while maximizing revenue potential for the organization.
- Responded to customer requests for products, services, and company information.
Education
Mundelein High School
Mundelein, ILSkills
- Product description writing
- Brand building
- Shipping and logistics
- Promotional strategies
- Product sourcing expertise
- Cross-platform selling
- Online sales techniques
- Market research
- Online platforms
Additional Information
Horse owner
Hobbies
Horse Owner, highly motivated horse owner with proven experience in providing quality grooming with washing and grooming. Team- oriented with a grow mindset, able to multi-task and collaborate with clients for success.
Daily Tasks:
- Cleaning and maintaining stalls, pastures, and other facilities.
- Grooming and preparing animals for training or competition.
- Feeding and watering horses.
Timeline
Online Reseller
EZ Buy, LLC
08.2020 - Current
Sr. Service Representative
BMO Harris Bank
08.2008 - 01.2015
Mundelein High School