JULILDA SUÁREZ ESTRELLA
140 Columbia St ,NY
Summary
To be part of a company in which I can put my knowledge into practice and that gives me the opportunity to grow in the work, personal and intellectual areas.
Orderly production professional with 2 years of experience supporting makeup industry production progress. Gifted at coordinating data and preparing reports. Team-oriented and collaborative with employees.
Detail-oriented clerk with proven history of streamlining processes and delivering valuable administrative support. Provides accurate and thorough production paperwork. Prioritizes deadline adherence with timely responses to complex production concerns.
Overview
14
14
years of professional experience
Work History
Production Coordinator
Intercors America
West Nyack, NY
01.2022 - 10.2024
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team to support productivity targets and deadline management.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Coordinated communication between departments, fostering a collaborative work environment.
- Reviewed in-house stock to determine materials availability for production jobs.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Customer Service Representative
ERC
DOMINICAN REPUBLIC
05.2020 - 02.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficient.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Financial Transaction Agent
Citibank by Conduent
DOMINICAN REPUBLIC
01.2015 - 11.2019
- Drafting and correcting the different bank documents of citibank's customers.
- Streamlined documentation process, reducing turnaround time for contract approvals.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the Bank.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Streamlined internal processes for improved efficiency and productivity within the Bank.
Airport Passenger Service Agent
Delta Airlines by Swissport
DOMINICAN REPUBLIC
03.2011 - 12.2013
- Assist the passenger with airline tickets and baggage check-in and record and follow up on lost baggage claims.
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.
- Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
- Expedited ticketing procedures for quicker processing times and reduced wait times for customers at the counter.
Education
Bachelor Degree - Business Administration And Tourism And Hotel Serv
Universidad APEC
Dominican Republic 01.2014
Skills
- Workflow coordination
- Efficiency optimization
- Materials management
- Production reporting
Achievementsawards
Employee of the month CITI-DCI, 2018- 2019-2020
Languages
Spanish
Native or Bilingual
English
Limited Working
Italian
Elementary
Timeline
Production Coordinator
Intercors America
01.2022 - 10.2024
Customer Service Representative
ERC
05.2020 - 02.2021
Financial Transaction Agent
Citibank by Conduent
01.2015 - 11.2019
Airport Passenger Service Agent
Delta Airlines by Swissport
03.2011 - 12.2013
Bachelor Degree - Business Administration And Tourism And Hotel Serv
Universidad APEC