Joseph Fillingham
Madison,TN
Summary
Versatile, experienced individual trained in operations who thrives in dynamic, challenging, fast-paced professional environments. Guiding teams, managing multiple priorities, achieving daily objectives, while maintaining an assertive, enthusiastic, and unsurpassed work ethic.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Production Coordinator
Marriott International
08.2022 - Current
- Company Overview: Gaylord Opryland Resort and Convention Center-Nashville, TN
- Receives information regarding 3rd party Audio Visual vendors working on property
- Provides A/V vendor with Hotel production policies, ballroom guidelines, and ballroom information packets
- Receives Certificate of Insurance and Vendor Indemnification from audio visual vendors whom work on property
- Secures dock times with hotel security for specified load in and load out
- Attends planning visits and Tie-down meetings with conference team, vendors and hotel staff
- Enters information to production grid of Event Resume
- Supervises A/V vendors during load in and load out, ensuring they adhere to venue rules and regulations regarding fire code, cable management, rigging and asset protection (structural integrity of hotel space including walls, carpet, door frames, etc.)
- Facilitates communication between 3rd party A/V and hotel operations departments to field any requests they may have regarding set-up of event space
- Completes post-con notes regarding all A/V who come into the hotel
- Provides fire marshal reviews regarding diagrams for room set up ensuring guest safety and integrity of room set up
- Gaylord Opryland Resort and Convention Center-Nashville, TN
Assistant Director, Housekeeping
Sheraton Music City
04.2021 - 08.2022
- Company Overview: Nashville, TN
- Developed and assigned daily cleaning duties for housekeeping staff
- Conducted morning pre-shift with housekeeping staff
- Supervised Laundry on an 'as needed' basis
- Attended morning 'stand up' with hotel leaders to discuss the day-to-day events
- Attended bi-weekly labor meetings
- Made rounds throughout the hotel to ensure quality cleaning standards were maintained
- Assisted housekeeping director with ordering guest room amenities, scheduling, and payroll
- Nashville, TN
Assistant Director, Environmental Services
HHS Centennial Hospital
03.2021 - 04.2021
- Company Overview: Nashville, TN
- Conducted pre-shift meetings prior to shift start
- Assisted with Scheduling and payroll
- Made Rounds with operations manager and director daily
- Provided coaching to team members
- Assisted with interview processes
- Supported team members with assigned duties as needed
- Nashville, TN
Banquet Set-up Supervisor
Omni Nashville Hotel
01.2016 - 03.2021
- Company Overview: Nashville, TN
- Tasked with training new hire associates
- Supported co-supervisors and managers regarding set-up and tear down of meeting and catering events
- Created Daily set-up reports detailing events for current and next day functions
- Greeted guests with friendliness and professionalism
- Provided accurate inventory of all meeting room supplies
- Supported Convention Services and Catering in operational improvements and resolution of pop-up requests
- Created communication strategies to meet client objectives
- Proactively identified and solved complex problems impacting operations
- Inspired team performance through effective training, coaching and motivation of employees
- Nashville, TN
Conference Set-up Supervisor
Marriott International
01.2006 - 12.2015
- Company Overview: Gaylord Opryland Resort and Convention Center-Nashville, TN
- Executed set-up and tear-down of all meeting space
- Inspected meeting space prior to event start time ensuring events were set accurately
- Conversed with Event Experience managers and liaisons from other departments to resolve pop up requests and issues that might occur
- Welcomed guests whenever possible and assisted with way-finding, and ensuring they had the best possible stay in the hotel
- Supervised up to 20 employees at any given time
- Developed training practices to ensure consistency between shifts
- Gaylord Opryland Resort and Convention Center-Nashville, TN
Assistant Store Manager
SpeedLube LLC
02.2004 - 11.2005
- Company Overview: Clarksville, TN
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Followed checklists to verify that all important parts were examined
- Communicated with customers regarding vehicle issues and potential repairs
- Reviewed the work of two auto mechanics
- Ordered accurate amounts of parts and supplies to maintain necessary inventory
- Clarksville, TN
Education
High school diploma -
Montgomery Central High School
Cunningham, TN05.2003
Skills
- Negotiation
- Conflict resolution
- Upbeat, outgoing and positive
- Box truck
- Management
- Inventory control
- Set up experience
- Environmental services
- Managing multiple priorities
- Basic computer skills
- Supervising experience
- Hospitality management
- Leadership experience
- Forklift
- Hotel experience
- Production planning
- Eye for detail
- Critical thinking
- Customer service
- Email/Microsoft Office
- Task delegation
- Workflow coordination
- Logistics planning
- Schedule coordination
- Client relations
- Workflow management
- Deadline management
- Efficiency optimization
- Workflow control
- Assignment delegation
- Resource allocation
Accomplishments
- Supervisor of the quarter, January 2019
- Supervisor of the month, September 2014
Certification
F Endorsement
Awards
- Supervisor of the Quarter (Omni Nashville), 01/01/19
- Supervisor of the month (Gaylord Opryland), 09/01/14
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Production Coordinator
Marriott International
08.2022 - Current
Assistant Director, Housekeeping
Sheraton Music City
04.2021 - 08.2022
Assistant Director, Environmental Services
HHS Centennial Hospital
03.2021 - 04.2021
Banquet Set-up Supervisor
Omni Nashville Hotel
01.2016 - 03.2021
Conference Set-up Supervisor
Marriott International
01.2006 - 12.2015
Assistant Store Manager
SpeedLube LLC
02.2004 - 11.2005
High school diploma -
Montgomery Central High School
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