Julián Garcia
Summary
Approachable and outgoing Tour Operator with experience leading tours of various educational and historic sites. Delivering guest satisfaction through delightful and educational stories and strong communication skills. Skilled at leading tours for groups of all sizes.
Overview
3
3
Languages
5
5
years of post-secondary education
28
28
years of professional experience
Work History
Tour Guide
City Tours Usa
New York
06.2023 - Current
- Led engaging city tours, sharing historical insights and local culture.
- Coordinated schedules and routes to optimize tour experiences for guests.
- Managed group dynamics, ensuring a positive atmosphere throughout tours.
- Guided groups through city landmarks and historical sites.
- Customer engagement
Customer Service Representative
Copa airlines in Colombia
05.1998 - Current
- Assisted customers with flight bookings and itinerary changes.
- Resolved customer inquiries through phone and email communications.
- Provided accurate information about airline policies and services.
Education
Colombia. - Tourism And Travel Management
Ideé Colombia
07.1995 - 12.2000
Amadeus global sistem distribution
Training Center Panama
Revenue Management.
Training Center Copa Airlines
Copa Airlines Costa Rica
Training Center Ticketing And Counter Service
Skills
- Tour coordination
- Route optimization
- Group management
- Cultural storytelling
Languages
Spanish
Professional
English
Professional
Portuguese
Professional
Timeline
Tour Guide
City Tours Usa
06.2023 - Current
Customer Service Representative
Copa airlines in Colombia
05.1998 - Current
Colombia. - Tourism And Travel Management
Ideé Colombia
07.1995 - 12.2000
Amadeus global sistem distribution
Training Center Panama
Revenue Management.
Training Center Copa Airlines
Copa Airlines Costa Rica
Training Center Ticketing And Counter Service