Julio Alicea
Fitchburg,MA
Summary
Versatile professional with a track record of enhancing customer satisfaction at Hannaford Supermarket through exceptional service and effective inventory management. Demonstrated expertise in product knowledge and customer education, particularly in the cannabis sector with Tree House Craft Cannabis. Skilled in operating machinery safely and improving processes, showcasing a blend of technical proficiency and empathy.
Professional in cannabis industry, well-versed in product knowledge, customer service, and compliance regulations. Strong ability to work within team, adapt to changing demands, and achieve desired outcomes. Skilled in inventory management, sales techniques, and customer education, ensuring reliable and resourceful presence in any setting.
Overview
5
5
years of professional experience
Work History
Budtender
Tree House Craft Cannabis
12.2023 - 11.2024
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Marketed various floral arrangements, concentrates, and edibles in dynamic setting.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
Machine Operator Assembler
Sloan Valve Company
06.2022 - 10.2022
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
Sails Associate
Hannaford Supermarket
02.2020 - 09.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
HVAC
Greater Lowell Technical High School
Lowell, MA06.2020
Skills
- Patience and empathy
- Customer education
- Product knowledge expertise
- Discussing cannabis
Languages
Spanish
Native or Bilingual
Timeline
Budtender
Tree House Craft Cannabis
12.2023 - 11.2024
Machine Operator Assembler
Sloan Valve Company
06.2022 - 10.2022
Sails Associate
Hannaford Supermarket
02.2020 - 09.2021
HVAC
Greater Lowell Technical High School
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