Julio Avalos Chavez
McKinney,TX
Summary
Experienced with telecommunications infrastructure maintenance and troubleshooting. Utilizes technical skills to ensure high service reliability and customer satisfaction. Strong understanding of network diagnostics and technical problem-solving.
Overview
17
17
years of professional experience
Work History
Premise Technician
ATT
12.2023 - Current
- Enhanced customer satisfaction through fiber optic installation and maintenance services.
- Contributed to CoPilot implementation by creating training video for new processes.
- Facilitated smooth activations for new MDU buildings through Instant-On Projects.
- Verified contractor installations in new communities, ensuring accurate facility locations.
- Managed ticketing for contractors to resolve issues with buried plant installations.
Bilingual Telesales Associate
AT&T Telecommunications Company
08.2018 - 04.2023
- Achieved high sales by engaging 50 daily inbound customers effectively.
- Identified customer needs to deliver tailored product solutions, meeting targets.
- Maintained 98% quarterly satisfaction rating through exceptional service and adherence to standards.
- Resolved inquiries and disputes promptly, escalating to appropriate channels when needed.
Premises Technician
AT&T Telecommunications Company
12.2015 - 08.2018
- Enhanced customer service by swiftly installing U-verse telecommunication systems.
- Prioritized safety while efficiently completing installations and maintenance tasks.
- Resolved technical challenges through innovative problem-solving strategies and customer insights.
- Empowered customers by educating them on equipment use and troubleshooting methods.
- Consistently adhered to safety protocols, ensuring a secure working environment during tasks.
Automotive Lube Technician
Kwik Kar
08.2013 - 12.2015
- Enhanced vehicle performance through routine maintenance of 40 customer vehicles daily.
- Ensured a safe, clean work environment for employees and customers.
- Optimized inventory management for over 300 products, maintaining sufficient stock levels.
- Facilitated daily operations by collaborating cross-functionally across various roles.
- Promoted efficient service delivery by tailoring offerings to vehicle maintenance intervals.
Lawn Care Specialist
Alfonso Avalos Landscaping
01.2009 - 08.2013
- Enhanced client property value through tailored landscaping solutions and expert management.
- Operated various mechanical equipment including mowers, trimmers, and company vehicles.
- Developed diverse landscaping designs based on client needs, climate, and budget considerations.
Skills
- Fluent Bilingual (Spanish), Network Installation & Configuration, Microsoft Office, Customer Service Experience, Avaya Systems, Safety Oriented, Fast Adapter, Detail Oriented, Proficient in Computational Abilities, Thrive in Collaborative Environments, Problem Solving & Multitasking, Tenacious
Timeline
Premise Technician
ATT
12.2023 - Current
Bilingual Telesales Associate
AT&T Telecommunications Company
08.2018 - 04.2023
Premises Technician
AT&T Telecommunications Company
12.2015 - 08.2018
Automotive Lube Technician
Kwik Kar
08.2013 - 12.2015
Lawn Care Specialist
Alfonso Avalos Landscaping
01.2009 - 08.2013