Julio Barros
Washington,DC
Summary
Seasoned team leader with extensive experience in hospitality and customer service industries. Proven success in driving guest and employee satisfaction by delivering exceptional service, managing staff and developing hospitality programs. Committed to delivering high quality results and cultivating a positive, customer focused working environment.
Overview
11
11
years of professional experience
Work History
Senior Banquet Manager
Fairmont, Washington, DC
Washington, DC
12.2024 - Current
- Coordinated banquet events, ensuring seamless execution and guest satisfaction.
- Supervised staff, providing training and support to enhance service quality.
- Implemented operational procedures to optimize event workflow efficiency.
- Oversaw inventory management, ensuring adequate supplies for all events.
- Conducted post-event evaluations, gathering feedback for continuous improvement.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Organized and laid out buffet equipment, food displays, and other items.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
Banquet Manager
Fairmont El San Juan Hotel
04.2022 - 12.2024
- Conduct Profit and Loss meetings with Director of Food and Beverage
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Directed and managed banquet functions.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Assumed general administrative functions such as hiring, training and scheduling staff.
Assistant Food and Beverage Manager
Hotel Condado Vanderbilt
11.2019 - 04.2022
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Assumed general administrative functions such as hiring, training and scheduling staff along with preparation of cash paperwork and point of sales reports.
Assistant Food and Beverage Manager
Hotel La Concha Renaissance Resort
06.2018 - 11.2019
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
Restaurant Manager
Hotel Doubletree by Hilton San Juan
11.2014 - 06.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Education
High School Diploma -
Colegio La Inmaculada Concepcion
Manati P.R.2009
Skills
- Outstanding customer service and satisfaction
- Staff Leadership
- Completely bilingual in both written and spoken English and Spanish
- Inventory management
- Problem solving
- Knowledge in various cuisines
- Knowledge in bar and beverage management
Timeline
Senior Banquet Manager
Fairmont, Washington, DC
12.2024 - Current
Banquet Manager
Fairmont El San Juan Hotel
04.2022 - 12.2024
Assistant Food and Beverage Manager
Hotel Condado Vanderbilt
11.2019 - 04.2022
Assistant Food and Beverage Manager
Hotel La Concha Renaissance Resort
06.2018 - 11.2019
Restaurant Manager
Hotel Doubletree by Hilton San Juan
11.2014 - 06.2018
High School Diploma -
Colegio La Inmaculada Concepcion