Hi, I’m
Julio Espinal
IT Technician
New York,NY
Summary
Experienced IT Technician with over 6 years of expertise serving residential and commercial clients, both individually or collaboratively. Proficient in troubleshooting, diagnosing, configuring, and updating systems, networks, and phones. Skilled in hardware replacement and experienced in utilizing ticketing systems like Zendesk and ServiceNow.
Overview
6
years of professional experience
3
Languages
Work History
UnisysNew York, NY
Field Dispatch Technician
08.2022 - Current
Job overview
- Certified Dell Field Service Technician adept at diagnosing and resolving hardware and software issues across Dell product lines, including laptops, desktops, servers, and storage solutions.
- Familiarity with ITIL service management principles and proficiency in hardware installation, upgrades, and repairs.
- Strong skills in troubleshooting network connectivity, exceptional customer service, attention to detail, and effective communication, along with the ability to work independently or collaboratively with excellent organizational and time management abilities.
Gryffn Labs LLCNew York, NY
IT Technician (Freelance)
03.2021 - Current
Job overview
- Oversee servers, databases, and networking to optimize website hosting and performance.
- Implement security measures, ensure data privacy compliance, and develop disaster recovery plans.
- Provide troubleshooting, CMS support, and training while collaborating with cross-functional teams to align IT infrastructure with web development needs.
Geeks On SiteNew York, NY
IT Field Support Technician
12.2021 - 08.2022
Job overview
- Diagnose and resolve hardware and software issues on various client devices, including desktops, laptops, servers, and networking equipment.
- Perform hardware upgrades, repairs, and maintenance to optimize performance.
- Provide comprehensive customer support, including network setup, virus removal, data backup, and explaining technical concepts to non-technical clients for high satisfaction levels.
Education
Borough of Manhattan Community College of The City University of New YorkNew York, NY
No Degree from Computer Science
Skills
Application installations
Technical issue analysis
Discharge Planning
Application support
Desktop support
Data recovery
Technical issues analysis
User credential management
Customer service expert
Ticket support system management
Timeline
Field Dispatch Technician
Unisys
08.2022 - Current
IT Field Support Technician
Geeks On Site
12.2021 - 08.2022
IT Technician (Freelance)
Gryffn Labs LLC
03.2021 - Current
Borough of Manhattan Community College of The City University of New York
No Degree from Computer Science