Julio Fernandez
Miami,FL
Summary
Proven Field Service Technician with a track record of delivering exceptional service at Crown Lift Trucks. Skilled in emergency maintenance, safety compliance, and preventive maintenance. Excels in customer service, building strong relationships, and efficient problem-solving. Demonstrates hardworking and punctual attributes, ensuring high levels of professionalism and safety in every task.
Overview
9
9
years of professional experience
Work History
Field Service Technician
Crown Lift Trucks
02.2023 - Current
- Respond quickly to emergency maintenance requests, providing timely on-call support.
- Maintain a high level of professionalism in all client interactions, consistently receiving positive feedback for exceptional service.
- Work on freezer-conditioned trucks, ensuring proper function and safety.
- TSP certified, adhering to industry standards.
- Perform welding tasks as needed for maintenance and repair work.
- Install new equipment and explain operational procedures and routine maintenance protocols to customers.
- Follow strict safety protocols to avoid injuries while working in the field.
- Strengthen customer relationships by understanding their needs and delivering tailored solutions that exceed expectations.
Field Service Technician
Toyota Nationwide Lift Truck
03.2018 - 02.2023
- Strictly adhered to safety protocols to prevent injuries while working in the field.
- Restocked the work van every morning, ensuring all necessary tools and equipment were ready for service calls.
- Performed preventive maintenance (PM) on various units to ensure optimal functionality.
- Diagnosed and repaired issues that could be resolved on-site efficiently and effectively.
- Provided accurate quotes for necessary parts and ensured timely completion of the job.
- Maintained an organized and safe work environment, utilizing safety chains and proper equipment to prevent accidents.
Screening Security Agent
Tristar Airport Handling Services
01.2017 - 03.2018
- Screened all cargo using X-RAY and ETD machines, ensuring compliance with security protocols.
- Responsible for the safety of all passenger flights as well as Aircraft Cabin Operations (ACO).
- Remained calm and composed during emergencies, taking appropriate actions to resolve issues swiftly and effectively.
Driver Helper
UPS
12.2016 - 01.2017
- Assisted the driver in delivering packages, handling both heavy items (up to 70 lbs) and smaller packages efficiently.
Sales Representative Driver Helper
Vivint
01.2016 - 11.2016
- Visited homes to present and summarize the company’s equipment, aiming to drive sales and build customer relationships.
Education
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FLSkills
- Extensive labor experience with freezer-conditioned trucks
- Hardworking and punctual
- Safety compliance and emergency response
- Preventive maintenance and equipment installation
- Customer service and sales skills
- Efficient problem-solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Service Technician
Crown Lift Trucks
02.2023 - Current
Field Service Technician
Toyota Nationwide Lift Truck
03.2018 - 02.2023
Screening Security Agent
Tristar Airport Handling Services
01.2017 - 03.2018
Driver Helper
UPS
12.2016 - 01.2017
Sales Representative Driver Helper
Vivint
01.2016 - 11.2016
High School Diploma -
Barbara Goleman Senior High School