Julio Figueroa
Athens,GA
Summary
Seasoned Operations Manager and talented leader with 15+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
28
28
years of professional experience
Work History
Operations Manager
Walmart Distribution Center
07.2007 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Owner
Player Sporting Apparel, Inc.
03.1996 - 07.2014
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
BBA - Management
New York Institute of Technology
Old Westbury, NY05.1993
Skills
- Incidents Management
- Data Analysis
- Performance Management
- Supply Chain Distribution
- Planning and Implementation
- Building and Facility Management
- Policies and Procedures Implementation
- Workflow Optimization
- Organizational Management
- Production
- Performance Reporting
- Process Improvement
- Health and Safety Compliance
Accomplishments
- Prevented recordable incidents, achieved 3+ years safe through the safety awareness program.
- Achieved "Top Five Ranking" in assigned departments for 10+ years.
- Supervised team of 100+ staff members and 4 leaders.
Timeline
Operations Manager
Walmart Distribution Center
07.2007 - Current
Owner
Player Sporting Apparel, Inc.
03.1996 - 07.2014
BBA - Management
New York Institute of Technology
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