Julio Gonzalez
Gahanna,OH
Summary
Bilingual and experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Server Assistant
Melting Pot
08.2022 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Provided attentive service and proactively assessed guest needs.
- Offered product samples, answered questions and helped customers find items.
Server
Nazareth Restaurant
04.2021 - 06.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Car Detailer
Pr Detailing
01.2020 - 04.2021
- Vacuumed interiors of vehicles to remove dirt and debris.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Washed, waxed and buffed vehicle bodies for professional shine.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Advised customers on regular care needs to prevent issues such as deteriorating paint.
- Interacted face-to-face and by the phone with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Education
High School Diploma -
Gahanna Lincoln Highschool
Gahanna, OH05.2022
Skills
- Willing to Learn
- Customer Service
- Responsible and Trustworthy
- Complaint Resolution
- Teamwork and Collaboration
- Positive and Friendly Attitude
- Attention to Detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server Assistant
Melting Pot
08.2022 - Current
Server
Nazareth Restaurant
04.2021 - 06.2022
Car Detailer
Pr Detailing
01.2020 - 04.2021
High School Diploma -
Gahanna Lincoln Highschool