Andrew Lee

Summary

Enthusiastic Customer Service Attendant offering 4 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Positive and personable with strong foundation of service industry expertise.

Overview

4

years of professional experience

Work History

Server Assistant

Novella Osteria

08.2022 - Current

Completed daily procedure checklist and communicated changes to servers and kitchen staff..
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Assisted with dining room set up prior to and after service period.
Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Bussed tables between courses and load and unloaded trays to expedite tasks.
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Provided attentive service and proactively assessed guest needs.
Assisted wait staff with timely food delivery and guest requests.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Checked dining area supplies of linens, wrapped silverware and replenished low stock..

Service Captain

Dairy Queen Grill & Chill

01.2020 - 05.2021

Trained incoming staff in customer service and POS systems
Collected multiple times more positive customer reviews in which I was personally named than average for location.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Directed activities of team of skilled kitchen workers preparing and serving meals.
Demonstrated respect, friendliness and willingness to help wherever needed.

Crew Member

Chipotle Mexican Grill

11.2021 - 05.2022

Took orders, prepared meals and collected payments.
Kept food preparation area, equipment and utensils clean and sanitary.
Provided excellent customer service by greeting customers and meeting quality expectations.
Worked well with teammates and accepted coaching from management team..
Assisted other team members to achieve goals.
Prepared products following restaurant, health, and safety standards and procedures.
Became familiar with products to answer questions and make suggestions.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Diligently cleaned restaurant during closing shifts.
Trained new employees in customer service and proper serving methods.

Youth Running Coach

Columbus Running Company

05.2019 - Current

Positively interacted with Kids, Parents, and other staff on daily basis.
Worked 2 times a week during the summer for the past 3 years.
Positively named in multiple reviews on experience with the running team as a whole.
Established clear benchmarks for performance and monitored individual and team progress.
Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
Educated players on nutrition and positive life choices for better health and performance.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Developed and maintained courteous and effective working relationships.
Maintained excellent attendance record, consistently arriving to work on time.

Landscaper

Johansen’s Landscapes

05.2022 - 09.2023

Worked in a team to acquire desired goals.
Prepared for work early in the morning in order to provide the best customer experience.
Interacted with customer and residents to ensure satisfaction.
Maintained grounds by trimming, weeding and general clean-up.
Performed planting, watering, mulching and edging of lawns.
Removed weeds, hazards and debris from common pathways to improve usability.
Handled hedge, bush and shrub trimming.
Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
Operated landscaping equipment with focus on safety and machine longevity.
Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
Applied mulch to garden beds for protection against weeds and unwanted growth.

Education

N/A -

Olentangy Liberty High School, Powell, OH

Skills

Upscale Restaurant Host Responsibilities
Bussing Tables
Running Food
Ordering Procedures
Cash Handling
Menu Knowledge
Seating Assignment Preparation
Hospitality Management
Table Setting Arrangements
Dining Customer Service
High-Volume Dining
Positive and Friendly Attitude
Responsible and Trustworthy
Attention to Detail
Order Accuracy

Hospitality Service Expertise
Verbal and Written Communication
Order Taking and Processing
Heavy Lifting
Willing to Learn
Timely Food Delivery
POS System Operations
Menu Recommendations
Complaint Handling
Table Preparation
Customer Seating
Serve Customers
Patron Engagement
Station Preparation
Practice Management

Accomplishments

-Specifically picked to be promoted from Crew Member to Service Captain at Dairy Queen in Powell Ohio. Only 1 role was available among staff of 35 crew members.

-Received multiple positive reviews in which I was specifically named. Of the 22 positive reviews the newly opened restaurant received from receipt surveys I was specifically named in 12 of them.(Dairy Queen Grill and Chill)

-Trained 5 new hires at Chipotle Mexican Grill location in Powell Ohio in short time working there.

-Promoted to Server Assistant position from Host position at Novell Osteria.

-Worked in team to mulch and landscape over 30 properties in short mulching season

Timeline

Server Assistant - Novella Osteria

08.2022 - Current

Landscaper - Johansen’s Landscapes

05.2022 - 09.2023

Crew Member - Chipotle Mexican Grill

11.2021 - 05.2022

Service Captain - Dairy Queen Grill & Chill

01.2020 - 05.2021

Youth Running Coach - Columbus Running Company