Imani Wilson
Columbus,OH
Summary
Professional hospitality specialist with robust experience in fast-paced environments. Skilled in supporting servers, ensuring smooth operation, and enhancing guest satisfaction. Strong focus on teamwork, adaptability, and achieving high standards. Reliable and flexible with tasks, excelling in communication, organization, and customer service.
Overview
13
13
years of professional experience
Work History
Server Assistant
Waffle House
Columbus, OH
07.2025 - Current
- Assisted servers in delivering food and beverages efficiently to enhance customer satisfaction.
- Ensured accurate order fulfillment by coordinating with front and back-of-house teams.
- Streamlined workflow processes, reducing wait times during peak hours through effective communication.
- Monitored dining area for guest needs, promptly responding to requests to improve experience.
- Greeted customers warmly to provide exceptional customer service.
- Implemented best practices for sanitation and safety, contributing to a hygienic environment.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
Server
Original Pancakes House
Columbus, OH
02.2024 - 06.2025
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently, optimizing dining experience for guests.
- Trained new staff on menu offerings and customer service protocols.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Handled cash transactions accurately, maintaining financial integrity of shifts.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area in compliance with health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate
Habitat for Humanity Re Store
Columbus, OH
09.2023 - 12.2023
- Worked the register, cleaned the store, helped stock in the back, worked in receiving donations and putting on display.
Server/Bartender
Buffalo Wild Wings
Columbus, OH
07.2022 - 04.2023
- Worked in a high volume and fast paced dining establishment
- Verified customer age prior to serving
- Ran food and alcoholic drinks for guests
- Followed food and drink safety regulations
- Performed opening and closing duties
- Provided mixed drinks for multiple Guests
Server
Bob Evans Restaurants
Ashville, OH
03.2022 - 05.2022
- Took food and drink orders
- Served meals
- Bussed tables
- Handled money
- Swept, mopped, and prepared for guests
- Handled 8-10 tables daily
- Greeted guests
- Checked on guests frequently
Security Guard
DSI Security Services
Columbus, OH
04.2021 - 12.2021
- Doing rounds, working truck gates, lot checks multiple sites, watching cameras.
Customer Service Auditor
Regional Income Tax Agency
Worthington, OH
07.2017 - 12.2020
- Answer 50-100 calls per day, data entry of accounts and returns in between calls, auditing city returns, traveling and filing city returns, meeting in person with taxpayers to file returns, customer service, basic math (adding subtracting multiplying and dividing, percentages and decimals), reconciliation sheets, explaining bills
Server/Bartender
Wendell's Pub
Westerville, OH
08.2015 - 12.2020
- Serving tables, customer service, expoing and running foods, bartending, hosting, busing
Food Runner
Genji Japanese Steakhouse
Dublin, OH
03.2014 - 08.2015
- Stocking of supplies, running food, hosting, busing
Sales Associate
Aeropostale
Columbus, OH
07.2013 - 02.2014
- Cashiering, front door sales, stocking, floor management.
Education
Some college - Honors Psychology
Columbus State
Columbus, OH03-2015
High school or equivalent - undefined
Westerville-South High School
Westerville, OH05-2014
Skills
Customer Service
CSR
Customer Support
Customer Care
Microsoft
Data Entry
Food handling
Stocking
Cashier
Phones
Call Center
Basic Math
Bartending
Auditing
Busser
Food Preparation
Host/Hostess
Cash Handling
Math
English
POS
Serving Experience
Microsoft Office
Security
Microsoft Word
Microsoft Excel
Food Service
Restaurant Experience
Typing
Kitchen Experience
Customer service
Communication skills
Cash register
Cash handling
Windows
Serving
Restaurant experience
Financial auditing
Pricing
Timeline
Server Assistant
Waffle House
07.2025 - Current
Server
Original Pancakes House
02.2024 - 06.2025
Sales Associate
Habitat for Humanity Re Store
09.2023 - 12.2023
Server/Bartender
Buffalo Wild Wings
07.2022 - 04.2023
Server
Bob Evans Restaurants
03.2022 - 05.2022
Security Guard
DSI Security Services
04.2021 - 12.2021
Customer Service Auditor
Regional Income Tax Agency
07.2017 - 12.2020
Server/Bartender
Wendell's Pub
08.2015 - 12.2020
Food Runner
Genji Japanese Steakhouse
03.2014 - 08.2015
Sales Associate
Aeropostale
07.2013 - 02.2014
Some college - Honors Psychology
Columbus State
High school or equivalent - undefined
Westerville-South High School