Julio Livingston
Atlantic City,NJ
Summary
Compassionate and detail-oriented Customer Support Specialist with 8+ years of experience in high-touch service environments, including healthcare and military operations. Proven ability to provide empathetic, solution-driven support to clients with diverse needs. Skilled in de-escalating situations, resolving issues efficiently, and maintaining accurate records in fast-paced, regulated environments. Bilingual in English and Spanish with strong communication and conflict resolution abilities.
Overview
26
26
years of professional experience
Work History
Peer Advocate
Atlantic Care
01.2023 - Current
- Provide compassionate support to clients navigating recovery, acting as a liaison and advocate to ensure access to resources.
- Empower clients to resolve issues and navigate services independently, promoting positive outcomes.
- Assist with appointment scheduling, community engagement, and documentation of services.
- Deliver client-focused support with professionalism and discretion.
Photographer
HEARTS ROAR PRODUCTIONS LLC
03.2016 - Current
- Captured high-quality images for diverse projects, ensuring client satisfaction and creative vision alignment.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Edited and retouched images using industry-standard software, enhancing visual appeal while maintaining artistic integrity.
- Led photography shoots, coordinating logistics and managing teams to ensure seamless execution of projects.
- Digitally edited photos to enhance appearance.
- Increased social media engagement with captivating images that told compelling stories.
- Collaborated with graphic designers to create visually cohesive marketing materials.
Case Manager/Peer Specialist
RVRC
01.2011 - 01.2020
- Managed a caseload of clients, delivering personalized recovery and counseling support plans.
- Provided one-on-one support, coordinated care services, and maintained accurate case documentation.
- Assisted clients in crisis, developed coping strategies, and offered guidance with substance abuse recovery and mental health awareness.
- Handled sensitive personal information with confidentiality and accuracy.
Vehicle Operator/Office Admin
US Marine Corps
01.2000 - 01.2006
- Managed logistics and office operations, including administrative tasks, scheduling, and transportation coordination.
- Demonstrated high accountability, professionalism, and multitasking in high-pressure environments.
- Provided dependable support to leadership, contributed to team efficiency, and maintained organized documentation and reporting systems.
Education
Certification -
Northwest Phlebotomy School Wilmington
01.2011
Diploma - undefined
A-Tech High School
01.1997
Skills
- Customer Service & Support
- Conflict Resolution
- Bilingual
- CRM & Documentation
- Call Management
- Problem Solving
- Crisis Intervention
- Team Collaboration
- Relapse prevention
- Social media engagement
- Motivational interviewing
Languages
English
Native or Bilingual
Timeline
Peer Advocate
Atlantic Care
01.2023 - Current
Photographer
HEARTS ROAR PRODUCTIONS LLC
03.2016 - Current
Case Manager/Peer Specialist
RVRC
01.2011 - 01.2020
Vehicle Operator/Office Admin
US Marine Corps
01.2000 - 01.2006
Diploma - undefined
A-Tech High School
Certification -
Northwest Phlebotomy School Wilmington