Julio Lopez
West Palm Beach,FL
Summary
Field Operations Manager at Ecolab Pest Elimination with a proven track record in pest identification, employee training, and managing a team of 10 service specialists.
Recognized for enhancing customer relationships, fostering team collaboration, and consistently meeting service excellence.
A strong team player with exceptional problem-solving skills, dedicated to delivering effective pest management solutions and cultivating a culture of excellence.
Overview
18
18
years of professional experience
Work History
Field Operations Manager
Ecolab
West Palm Beach, FL
05.2025 - Current
- Led field operations team to optimize service delivery and enhance customer satisfaction.
- Implemented process improvements to increase operational efficiency across multiple client sites.
- Trained and mentored staff on best practices for equipment maintenance and safety protocols.
- Analyzed operational data to identify trends, driving strategic decisions for resource allocation.
- Fostered strong relationships with clients, addressing concerns promptly to maintain service excellence.
- Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Implemented and maintained high standards of quality in all areas.
- Mentored junior staff members through coaching sessions and performance evaluations, promoting professional growth within the team.
- Met with senior management to determine needs and develop roadmaps.
- Trained and guided team members to maintain high productivity and performance metrics.
Senior Service Specialist
Ecolab Pest Elimination
05.2017 - 05.2025
- Mentored service specialists to align with market guidelines and achieve targets.
- Provided non-contract solution to help customers maintain a pest free environment in their location
- Established effective working relationships with a variety of customers and partners with them on best practices to identify and solve pest problems
- Recognized for consistent quality service and efficiency.
- Keep abreast of Ecolab's product/service offerings and industry conditions, to enhance service and sales of pest prevention/elimination solutions
- Maintained up-to-date knowledge of industry regulations and safety protocols related to handling pesticides.
- Identified most effective chemicals and treatments for use against specific pests.
- Assisted with training new technicians on proper techniques for conducting inspections and applying pesticide treatments.
Sales Representative
Infinity Dish
12.2016 - 05.2017
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maximized sales opportunities on each call by using effective selling techniques.
- Achieved established sales targets by generating new customer accounts.
Store Manager & Delivery Expert
Domino's Pizza
12.2007 - 12.2015
- Resolved customer complaints in a timely manner.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Trained and mentored associates to teach daily tasks and procedures.
- Recruited, trained and supervised new employees.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Education
Bachelor Degree - Criminal Justice
Miami Dade College
01-2018
Skills
- Pest identification
- Customer service
- Training and mentoring
- Sales support
- Team building
- Relationship management
- Customer engagement
- Problem solving
- Strong work ethic
- Computer skills
- Team player mentality
- Tech-Savvy
- Staff oversight
References
References available upon request.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Field Operations Manager
Ecolab
05.2025 - Current
Senior Service Specialist
Ecolab Pest Elimination
05.2017 - 05.2025
Sales Representative
Infinity Dish
12.2016 - 05.2017
Store Manager & Delivery Expert
Domino's Pizza
12.2007 - 12.2015
Bachelor Degree - Criminal Justice
Miami Dade College