Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Julio Lopez

West Palm Beach,FL

Summary

Field Operations Manager at Ecolab Pest Elimination with a proven track record in pest identification, employee training, and managing a team of 10 service specialists.
Recognized for enhancing customer relationships, fostering team collaboration, and consistently meeting service excellence.
A strong team player with exceptional problem-solving skills, dedicated to delivering effective pest management solutions and cultivating a culture of excellence.

Overview

18
18
years of professional experience

Work History

Field Operations Manager

Ecolab
West Palm Beach, FL
05.2025 - Current
  • Led field operations team to optimize service delivery and enhance customer satisfaction.
  • Implemented process improvements to increase operational efficiency across multiple client sites.
  • Trained and mentored staff on best practices for equipment maintenance and safety protocols.
  • Analyzed operational data to identify trends, driving strategic decisions for resource allocation.
  • Fostered strong relationships with clients, addressing concerns promptly to maintain service excellence.
  • Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
  • Implemented and maintained high standards of quality in all areas.
  • Mentored junior staff members through coaching sessions and performance evaluations, promoting professional growth within the team.
  • Met with senior management to determine needs and develop roadmaps.
  • Trained and guided team members to maintain high productivity and performance metrics.

Senior Service Specialist

Ecolab Pest Elimination
05.2017 - 05.2025
  • Mentored service specialists to align with market guidelines and achieve targets.
  • Provided non-contract solution to help customers maintain a pest free environment in their location
  • Established effective working relationships with a variety of customers and partners with them on best practices to identify and solve pest problems
  • Recognized for consistent quality service and efficiency.
  • Keep abreast of Ecolab's product/service offerings and industry conditions, to enhance service and sales of pest prevention/elimination solutions
  • Maintained up-to-date knowledge of industry regulations and safety protocols related to handling pesticides.
  • Identified most effective chemicals and treatments for use against specific pests.
  • Assisted with training new technicians on proper techniques for conducting inspections and applying pesticide treatments.

Sales Representative

Infinity Dish
12.2016 - 05.2017
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maximized sales opportunities on each call by using effective selling techniques.
  • Achieved established sales targets by generating new customer accounts.

Store Manager & Delivery Expert

Domino's Pizza
12.2007 - 12.2015
  • Resolved customer complaints in a timely manner.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Recruited, trained and supervised new employees.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Education

Bachelor Degree - Criminal Justice

Miami Dade College
01-2018

Skills

  • Pest identification
  • Customer service
  • Training and mentoring
  • Sales support
  • Team building
  • Relationship management
  • Customer engagement
  • Problem solving
  • Strong work ethic
  • Computer skills
  • Team player mentality
  • Tech-Savvy
  • Staff oversight

References

References available upon request.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Field Operations Manager

Ecolab
05.2025 - Current

Senior Service Specialist

Ecolab Pest Elimination
05.2017 - 05.2025

Sales Representative

Infinity Dish
12.2016 - 05.2017

Store Manager & Delivery Expert

Domino's Pizza
12.2007 - 12.2015

Bachelor Degree - Criminal Justice

Miami Dade College