Julio Lopez-Hernandez
Romeoville
Summary
Strongly motivated college student excelling in team management and customer satisfaction. Leveraged exceptional communication skills to resolve escalated complaints and implemented efficient inventory processes, reducing waste. Recognized for driving sales through effective promotional strategies and training initiatives, fostering a culture of continuous improvement. Flexible to any schedule and any hours. Ready to learn and capable to show others.
Overview
5
5
years of professional experience
Work History
Service Leader
Chipotle
2023.10 - Current
- Led team in daily operations, ensuring efficient service and customer satisfaction
- Trained new employees on food safety protocols and operational procedures
- Streamlined inventory management processes to reduce waste and improve efficiency
- Collaborated with management to develop promotional strategies for increased sales
- Implemented staff scheduling system, optimizing labor allocation during peak hours to effectively achieve our sales goal and have a good trough-put during it.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
Server
Taco Dale
2020.08 - 2023
- Provided exceptional customer service by promptly addressing customer inquiries and order requests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure accurate and timely food delivery.
- Assisted in training new servers on menu items and service protocols.
- Upsold menu items to enhance customer satisfaction and increase sales revenue.
- Increased sales by effectively promoting items or soecials that were taken place
Education
Veterinary Science
Joliet Junior College
Joliet, ILHigh School Diploma -
Romeoville High School
Romeoville, IL05.2024
Skills
Team management
Exceptional communication
Sales expertise
Computer skills
Willingness to learn
Languages
Spanish
Native or Bilingual
Timeline
Service Leader
Chipotle
2023.10 - Current
Server
Taco Dale
2020.08 - 2023
Veterinary Science
Joliet Junior College
High School Diploma -
Romeoville High School