Julio Munoz
Indio,CA
Summary
Accomplished professional with several years of experience managing daily activities and performance of teams. Veteran in industry with dedication to directing teams by delegating tasks and resolving issues. Expert at leading on-the-job training, mentoring and coaching.
Overview
7
7
years of professional experience
Work History
Team Supervisor
Jack in the Box
Brawley, CA
10.2021 - 12.2022
- Provided training and support to new employees to ensure they understand their job responsibilities.
- Resolved conflicts between team members in a professional manner.
- Evaluated individual team member's performance and provided constructive criticism when necessary.
- Monitored team members' progress, provided feedback and guidance as needed.
- Managed customer service inquiries in a timely manner, ensuring satisfaction at all times.
- Created detailed reports on weekly and monthly revenues and expenses.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Supervisor
Rallys Fast Food Resturant
Brawley, CA
10.2015 - 02.2017
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Delegated work to staff, setting priorities and goals.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Agriculture
Imperial Valley College
Imperial, CASkills
- Report Preparation
- Complaint Handling
- Staff Training
- Assignment Delegation
- Effective Leadership
- Innovation management
- Fluent in English, Spanish, and American Sign Language
- Cash Handling
- Technical Support
Timeline
Team Supervisor
Jack in the Box
10.2021 - 12.2022
Supervisor
Rallys Fast Food Resturant
10.2015 - 02.2017
Agriculture
Imperial Valley College