Julio Ortiz
Rincon,GA
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
13
13
years of professional experience
Work History
Tractor/Trailer Operator (Driver)
WERNER ENTERPRISES
07.2023 - 10.2023
- Transportation of goods.
- Supported warehouse operations by assisting in loading and unloading of cargo when necessary.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Sr. Communication Security Manager
U.S. ARMY
08.2018 - 12.2021
- Safeguarding and organization of sensitive documentation.
- Organize and develop Standard Operating procedures (SOP).
- Develop Memorandums for Record (MFR).
- Kept team compliant with security protocols and appearance standards.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Investigated incidents and wrote reports.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
Sr. Desktop Support Manager
U.S ARMY
04.2016 - 08.2018
- Provide technical support to executive management and designated VIPs, and training to customer staff
- Mentored junior staff members in advanced troubleshooting methods and industry best practices for desktop support management.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements
- Analyze the customer's technical environment and explain complex issues to customers in a non-technical way to maintain customer satisfaction
- Directly supported in-house service ticket software for non-emergency user-related issues
- Provide technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation
- Developed instructional videos using Web 2.0 tools like Google docs and YouTube.
Information Technology Specialist
VOXX HIRSHMAN
03.2013 - 04.2016
- Support Specialist for over 200 Users in 12 different areas within three different warehouses.
- Maintain 100% accountability and Maintenance for over 200 Systems including 160 printers and 7 Blade Servers.
- Configured hardware, devices, and software to set up workstations for employees.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Supported team leads with client-based systems using Dynamic 365, formally known as Navision.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Configured SQL servers and clients for Dynamic NAV and JavaScript (JSON) forms.
- Used ticketing systems to manage and process support actions and requests.
Knowledge Management Analyst
U.S. ARMY
10.2010 - 04.2016
- Structure Memorandums for the Commanders using proper formats from current regulation.
- Organize and Properly vet documents for classified information, ensuring spillage does not happen.
- Properly structured and secure organization share drives.
- Directly work with all Information Technology and Security Managers for proper decimation of secure documentation across the Army Reserve Network.
Education
Bachelor of Science - Liberal Studies
Purdue University Global
West Lafayette, IN11.2022
Skills
- Remote Desktop Support
- Application Integration
- IT Asset Management
- Incident Response
- Operating System Configuration
- Mobile Device Management
- IT Documentation
- User Training and Support
- Virtualization Technologies
- Desktop support
- Microsoft Outlook
- Issue Troubleshooting
- Problem-Solving
- Multitasking
Army leadership training
- Primary Development Leadership Course (PLDC)
- Basic Non-Commissioned Officers Course (BNCOC)
- Seniors Leadership Course (SLC)
Timeline
Tractor/Trailer Operator (Driver)
WERNER ENTERPRISES
07.2023 - 10.2023
Sr. Communication Security Manager
U.S. ARMY
08.2018 - 12.2021
Sr. Desktop Support Manager
U.S ARMY
04.2016 - 08.2018
Information Technology Specialist
VOXX HIRSHMAN
03.2013 - 04.2016
Knowledge Management Analyst
U.S. ARMY
10.2010 - 04.2016
Bachelor of Science - Liberal Studies
Purdue University Global