Julio Perez
Manassas,VA
Summary
Offering 9 years of experience in related roles, as well as passion for improving service delivery, lead generation, customer relationship management
Overview
10
10
years of professional experience
Work History
Driver Trainer
Amazon
Manassas, VA
10.2023 - 01.2024
- Facilitate daily training classes for up to 20 people, including in station classes and ride along.
- Lead all learning and operational audits.
- Partner with Operation Managers, Dispatchers, and Area Managers to coordinate, facilitate, and measure training related activities.
Learning Ambassador
Amazon
Manassas, VA
10.2021 - Current
- Used hand-held devices and computers to record and monitor inventory levels and completed audits.
- Used training modules for employees and increased company retention and productivity rates.
- Analyzed student performance data to recommend strategies for improving learning outcomes.
Warehouse Associate
Amazon
Sterling, VA
06.2020 - 10.2021
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Checked packages and merchandise for damage and notified Managers.
Associate
Walmart
Haymarket, VA
05.2017 - 02.2020
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Shift Manager
McDonald's
Haymarket, VA
06.2015 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established time frames.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Food Waiter
Holiday Inn
Manassas, VA
08.2014 - 06.2015
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Unity Reed High School
Manassas, VA06-2015
Skills
- Supervisor
- Service Sales
- Trainer
- POS Systems
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Driver Trainer
Amazon
10.2023 - 01.2024
Learning Ambassador
Amazon
10.2021 - Current
Warehouse Associate
Amazon
06.2020 - 10.2021
Associate
Walmart
05.2017 - 02.2020
Shift Manager
McDonald's
06.2015 - 02.2024
Food Waiter
Holiday Inn
08.2014 - 06.2015
High School Diploma -
Unity Reed High School