MELEFINAU VAHA
Roy
Summary
Methodical professional with an organized approach and good multitasking skills. Experienced in developing and implementing innovative solutions. Friendly and positive team player with good planning and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Trainer
Autoliv
11.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Work with Supervisor to ensure numbers are being met every day.
- Training but also making sure I am working twice as hard to make pitch per 24 minutes.
Extruder Operator/Batch Mixer
Treehouse
07.2021 - Current
- Maximized workforce efficiency by effectively managing shift handovers, ensuring smooth communication between team members and seamless continuation of production activities.
- Mitigated downtime by swiftly identifying mechanical issues with the extruder and coordinating necessary repairs with maintenance personnel.
- Changed out screens, dies, and inserts to fit different production needs.
- Maintained detailed records of production data, including materials used, machine settings, and output levels for accurate reporting purposes.
- Took apart machinery, cleaned parts, and replaced damaged or worn out components.
- Contributed to cost reduction initiatives by identifying areas for improvement in raw material utilization and energy consumption.
Can Processing QC
Crowdvac
09.2020 - 08.2021
- Used specialized tools to take precise measurements of various aspects of samples
- Maintained strong knowledge of different areas especially packaging area
- Ensure that each stations adhere to proper paper works required per machine
- Maintaining timely work required to make sure areas are properly stored
- Teaming up with QA or Management about each cans being processed
General Laborer
Orbital ATK
02.2019 - 09.2020
- Coordinated and completed ongoing routine painting of exterior and interior of properties
- Soothed and finished surfaces on tunnels, trim and cabinetry
- Assisting painter with priming and painting parts that attached to tunnels
- Chipping tunnels to prep for final painting and prepare for electrical assembly
Machine Operator
Lifetime Products Inc.
08.2016 - 05.2018
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues
- Obtained appropriate tooling and fixtures to revise setups on calibrated test strands
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives
- Removed and replaced worn machine accessories to keep products within desired tolerances
- Inspected work areas after each shift to ensure proper cleanliness and organization
Customer Service Representative
Bed Bath & Beyond
04.2016 - 10.2016
- Managed and prioritized follow up's with customers concerns
- Managed schedule while following adherence
- Managed team statistics with supervisor
- Improved service quality and increased sales by developing a strong knowledge of of policies and procedures
- Reduced handle time to assist business needs
- Developed rapport with the customer base by handling difficult issues with professionalism
Collections Representative
Comcast
10.2014 - 02.2016
- Made outbound calls to customer and found innovative solutions to assist them
- Exceeded metrics given for accounts paid
- Attended luncheon with management for finishing in top percent
- Exceeded company expectations with net promoter score
- Focused on rapport with my leadership, peers, and customers
Major Appliance Specialist
The Home Depot
10.2013 - 10.2014
- Assisted customers with major appliance specifications and orders
- Strived with de-escalation techniques to provide first call resolution
- Worked with management directly to provide feedback on systems
Education
High School Diploma -
Washington High School
Ogden, UT01.2010
Skills
- Avaya phone systems
- Excellent customer service
- Leadership
- Phone systems
- Quality Assurance
- Sales
- Statistics
- Supervisor
- Relationship development
- New hire training
Accomplishments
- Exceeded corporate target for customer satisfaction for over 6 months with a Net Promoter Score over 107%.
- Received an award for Top Sales Associate in specific department.
Timeline
Trainer
Autoliv
11.2022 - Current
Extruder Operator/Batch Mixer
Treehouse
07.2021 - Current
Can Processing QC
Crowdvac
09.2020 - 08.2021
General Laborer
Orbital ATK
02.2019 - 09.2020
Machine Operator
Lifetime Products Inc.
08.2016 - 05.2018
Customer Service Representative
Bed Bath & Beyond
04.2016 - 10.2016
Collections Representative
Comcast
10.2014 - 02.2016
Major Appliance Specialist
The Home Depot
10.2013 - 10.2014
High School Diploma -
Washington High School
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