Lucy Lusk
Atkins,AR
Summary
I am a friendly, loyal and a clearly dedicated individual who has an ambition to succeed in any given environment. I am willing to take on any new challenges. I work hard and get along well with others, while also being able to work efficiently on my own. My past employment history relied upon my ability to accomplish multiple tasks and my desire to have complete responsibility for my work. I have a history and reputation of being a hard worker who is able to work as a team member or as an independent employee without direct supervision. I am highly motivated to complete any task as required. I graduated from the University of Arkansas Community College of Morrilton, AR. on December 15, 2006 with a technical certificate in Computer Information Systems.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Multi-Line Coverage Adjuster
Asurion
Remote
07.2014 - Current
- I am currently employed at Asurion as a Multi-Line Coverage Adjuster, working with the Advanced Claim Review Team
- I started as a CCR taking inbound calls from various clients wanting to register and file claims on products purchased at various client locations
- After two years in the retail department of the company, I transferred to mobility where I took inbound calls for a short time for AT&T customers who have insurance through Asurion
- In just a few short months I applied for the role I am in now, as a coverage adjuster for insurance claims on mobile devices
- I have been in my current position as a Licensed Coverage Adjuster for almost 8 years.
Subway Sandwich Artist/Coffee Host
Pilot Travel Center
11.2013 - 07.2014
- I started working at Pilot as a Sandwich Artist November of 2013
- After three months I was offered the Coffee Host position, which was a promotion
- I was responsible for fast friendly customer service and sales
- At all times I was expected to, and promote our Deli products.
AFLAC Independent Agent
AFLAC
05.2008 - 05.2014
- I was contracted with Aflac as an independent insurance agent
- I held a Health and Life license during my time as an independent insurance agent
- In this job, I had six years of experience in working with the public, including speaking to groups as well as individuals
- With this job I have traveled all over Arkansas meeting and working with many people, as well as outside of the state.
Education
Technical Certificate in Computer Information Systems -
UACCMMorrilton
Morrilton, AR12.2006
High School Graduate -
Hector High School
Hector, AR01.1991
Skills
- Customer Service
- Sales
- Resolution of Customer Escalations
- Adjudication of Claims
- Recognizing Suspicious Claims
- Avaya Phone Systems
- Twilio Phone Systems
- Department Manager
- Accounts Manager
- Computer Literacy Including Internet
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office Access
- Microsoft Office PowerPoint
- Some Visual Basic Programming
- Computer Hardware and Software
- Advanced Computer Hardware and Software
Certification
- Arkansas, Property and Casualty, Adjuster, Worker's Compensation
Timeline
Multi-Line Coverage Adjuster
Asurion
07.2014 - Current
Subway Sandwich Artist/Coffee Host
Pilot Travel Center
11.2013 - 07.2014
AFLAC Independent Agent
AFLAC
05.2008 - 05.2014
Technical Certificate in Computer Information Systems -
UACCMMorrilton
High School Graduate -
Hector High School