Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lance Broyles

Adairsville,GA

Summary

Systems Engineer versed in developing solutions for mission-critical needs. Specializes in deploying systems within ongoing operations while causing minimal disruptions. Committed to verifying compatibility, required operational thresholds and budgetary compliance of developed products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Endpoint Engineer

Hamilton Medical Center
02.2023 - Current
  • Performed preventative maintenance to keep tools and equipment functional.
  • Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
  • Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Developed work plans for various personnel roles based on strengths and talents.
  • Developed cost estimates and project specifications for proposals.
  • Captured technical schematics for use in project planning and execution.
  • Reviewed technical drawings developed by CAD technicians and drafters.
  • Participated in formal internal design reviews of proposed products and components.

Clinical Systems Engineer

Hamilton Medical Center
04.2021 - 02.2023
  • Documented system configuration, mapping and processes.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Collaborated with executive team to define business requirements and systems goals.
  • Completed software updates and assessed security patches for optimized computer use.
  • Configured, installed and upgraded SQL databases.
  • Integrated database and backup servers into enterprise systems.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.

Application Analyst Tier III

Hamilton Medical Center
11.2019 - 02.2023
  • Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
  • Supported daily operations and system maintenance procedures.
  • Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
  • Performed troubleshooting, maintenance and optimization of applications.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Collaborated with upper management to drive strategy and implement new processes.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Developed diagrams to describe and lay out logical operational steps.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Offered input for complex documents to support client-ready final versions.

Audio Engineer

EOA Digital
04.2011 - 11.2020
  • Worked with major artists in pre-production, post-production, recording and mixing audio, producing tracks, remixing audio, mic placement, SSL repairs, console repairs, soldering, patching, studio maintenance and upkeep.
  • Completing technical repair.
  • Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
  • Enhanced sound quality and added various sound effects to recordings.
  • Recorded speech and music in digital formats.
  • Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
  • Regulated volume level and sound quality during recording sessions.
  • Set up and tested equipment prior to events, broadcasts, and recordings.
  • Collaborated with producers and performers to determine and achieve desired sound for productions.
  • Maintained and repaired sound equipment.
  • Worked with video editors to synchronize audio with video segments.
  • Separated instruments, vocals and peripheral sounds and mixed during post-production stage.
  • Prepared for recording sessions by selecting and setting up microphones.
  • Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
  • Collaborated with artists, producers and engineers to create audio recordings.
  • Mixed and edited audio for live and recording events.
  • Operated and troubleshot sound systems for various events.
  • Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.
  • Transformed video and audio recordings into digital formats for editing and archiving.

Service Desk Technician

Floyd Medical Center
04.2016 - 11.2019
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Documented support interactions for future reference.
  • Configured hardware and granted system permissions to new employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Provided on-call support for critical issues.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Provided basic end-user troubleshooting and desktop support.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices, and software to set up work stations for employees.

Technical Systems Installer

Snider Media Systems
08.2015 - 04.2016
  • Installation of server racks, pulling coax wire, Fiber/Cat5e/6 troubleshooting hardware and software, diagnosing problems, wiring audio, video and lighting servers
  • Reading AutoCAD plans, and installing speakers, lighting, video projectors, LED Walls.
  • Responded to maintenance calls and troubleshot devices.
  • Read and understood product manuals and blueprints.
  • Communicated effectively with customers, answering questions and concerns regarding systems.
  • Assisted with electrical installations of lighting and smoke detectors.

Network Administrator

Engineered Floors LLC
09.2013 - 01.2015
  • Planning for network installs, AutoCAD drawings, network support, PC support, Microsoft Office, programming of switches, Active Directory, redesigning network infrastructure, vlan support, VPN, Brocade switches, Cisco switches, console programming, planning Fiber/Cat5e/6 runs, VMWare, managing Windows Server 2012 R2,Windows OS support, Mac OS, Support, Apple support, network rack installs, installing Fiber, Cat5e/6, help desk.
  • Designed, installed, configured, evaluated, and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Managed computer operation scheduling, backup, storage and retrieval functions.
  • Identified and immediately resolved issues with network devices.
  • Maintained applications to keep software current with necessary software updates and upgrades.
  • Verified continuity of computer and telephone system services for users.
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives.
  • Authored documentation for system configuration and troubleshooting.
  • Recommended development of plans for systems development and operations.
  • Planned and implemented upgrades to system hardware and software.
  • Developed and documented network policies, procedures and standards.
  • Identified and resolved network congestion issues and bottlenecks.
  • Diagnosed and executed resolution for network and server issues.
  • Performed network security design and integration duties.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Implemented and maintained virtual private networks.
  • Installed and configured network printers and other peripheral devices.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.

IT Specialist

The Brumbelow Group
04.2010 - 03.2012
  • Help desk, remote assistance, installing servers, microsoft small business servers, cisco networks, vlan, vpn, customer service, removing viruses, trojans, malware, and cleaning computers, avaya telephone systems, working with unix/linux based systems, and servers.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Walked individuals through basic troubleshooting tasks.
  • Used ticketing systems to manage and process support actions and requests.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.

Education

Computer

Chattahoochee Technical College
Marietta, GA
2010

Computer Networking

Georgia Northwestern Technical College
Rome, GA
2008

Gordon Central High School
Calhoun, GA
2006

Skills

  • Tanium Certified
  • ITIL Certified
  • Citrix XenApp Certified
  • HDI Certified
  • HP Certified
  • Tanium Provision
  • Tanium Deploy
  • EPIC
  • Jira
  • Confluence
  • Project Management
  • End Point Engineering
  • Windows Image Creation
  • Meraki MDM
  • InTune MDM
  • MDM Policy Creation
  • Clinical Applications
  • Lab Instrument Support
  • Microsoft Servers
  • VMWare
  • Cisco Networking
  • Highly Motivated
  • High Standards
  • R5 Rauland Nurse Call
  • Detail Oriented
  • Team Player
  • Midmark Versus
  • Integration Strategies
  • Audio Editing Software
  • Technical Drawings
  • Schematics Reading
  • CAD Drawings Editing
  • Infrastructure Projects
  • Audio Mixing and Mastering
  • Lab Information Services
  • Glucostabilizer
  • Lantronix
  • Active Directory
  • Group Policy
  • Cerner
  • Cerner 724 Downtime
  • Stanley Aeroscout
  • Nurse Call
  • Managing Application Servers
  • Apple products
  • Documentation Creation
  • Visio Diagrams
  • AutoCAD
  • Microsoft Azure
  • Windows Deployment
  • Server Maintenance
  • Endpoint Support for Lab Devices
  • Programming Honeywell Scanners
  • Zebra Printing
  • Lab Medical Devices
  • End Point Management
  • Greenway
  • Service Desk support
  • Networking
  • Configuring Network Ports / VLAN Configurations
  • Citrix XenApp
  • Cisco Switches
  • Avaya phone Systems
  • Cisco Phone Systems
  • Cisco ISE
  • Office 365
  • Lab Devices and Bed Side Monitoring Systems
  • Biomed/Trimedx
  • 3M HIS
  • PACS Synapse
  • Stanley Aeroscout Asset Tracking
  • Freshloc Temperature Monitoring
  • Phreesia
  • Clockwise MD
  • McKesson
  • Mediclick

Certification

ITIL Foundtion

  • Issued Oct 2012
  • Credential ID 9980012744000948

HP Commercial Desktop, Workstations and Notebooks Service Qualification

  • Issued March 2018

HP Service Certification

  • Issued March 2018

Citrix XenApp and XenDesktop Help Desk Support

  • Issued April 2017

HDI Desktop Support Technician

  • Issued August 2016

KCS Foundation

  • Issued August 2016


Timeline

Endpoint Engineer

Hamilton Medical Center
02.2023 - Current

Clinical Systems Engineer

Hamilton Medical Center
04.2021 - 02.2023

Application Analyst Tier III

Hamilton Medical Center
11.2019 - 02.2023

Service Desk Technician

Floyd Medical Center
04.2016 - 11.2019

Technical Systems Installer

Snider Media Systems
08.2015 - 04.2016

Network Administrator

Engineered Floors LLC
09.2013 - 01.2015

Audio Engineer

EOA Digital
04.2011 - 11.2020

IT Specialist

The Brumbelow Group
04.2010 - 03.2012

Computer

Chattahoochee Technical College

Computer Networking

Georgia Northwestern Technical College

Gordon Central High School

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Lance Broyles