Nickolay L. Gilman
Clifton Park,NY
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Endpoint Engineer
Broadview FCU
2017.01 - Current
- Maintain all Endpoints related to organization (~400 Desktops, ~500 Notebooks, ~100 iPads, ~25 MacOS). This has led to a reduction in the number of hardware tickets received
- Engineered the roll out of JAMF to stand up an MDM solution for the organizations Apple products. This led to better management of all Apple devices in the environment
- Create fixlets and tasks in HCL BigFix in order to facilitate automated software installs for users and to seamlessly patch Windows OS and other 3rd party vendor applications (Adobe, Google, Java)
- Documented various procedures for the installation of various organization wide used Application on endpoint. This has reduced the involvement of the engineers and has made the Service Desk more self sufficient
- Engineered a Windows 7 – Windows 10 migration. This was in accordance with Microsoft ending support for Windows 7 and made the organization compliant
- Deployment - Imaging of PC’s and Laptops- responsible for maintaining and updating images. There are 3 images for the main organization business units, each needed to be update monthly in accordance with the Information Security guidelines
- Built Citrix AppLayers that contained all necessary applications needed for users to work remotely. This led to the preparedness with staff needing to be remote when the COVID-19 pandemic hit
- Engineered a reduction in vulnerabilities by implementing a procedure to patch endpoints as needed within a 30 day window in accordance with NCUA guidelines
- Implemented a procedure to read reports from Rapid 7 in order to drive vulnerability remediation
- Documented procedures on creating Citrix AppLayers to be used by other technology professionals within the different to avoid the silo of information. This has led to other members of IT department to assist with the effort of building AppLayers
- Engineered a Chrome WFH and onsite experience using the Google Console and Google licensing
- Engineered a Chrome workflow in the Google Console to abide by organization and industry standards.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Verified location of deployed hardware in correct organizational unit.
Field Technician/ Deployment/ Configuration Technician, Lead Technician
nfrastrcture Technologies
2009.01 - 2016.01
- Lead Technician - Developed leadership skills, guide a team of 4 staff, responsible for customer facing interaction, responsible for trouble shooting configuration processes and correcting them
- Experience with Windows operating systems and other Microsoft applications
- Deployment - Imaging of PC’s and Laptops- responsible for maintaining and updating images
- Printer repair- Lexmark, HP, OKI printer repair experience
- Delivery and Pick up of computer equipment
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
Education
No Degree - Accounting
Siena College
Loudonville, NYAssociate of Science - Accounting
Hudson Valley Community College
Troy, NY05.2005
Skills
- Process Development
- TCP/IP Protocol
- Disaster Recovery Planning
- Microsoft Exchange
- Technical Support and Assistance
- Critical Thinking
- Technical Analysis
- Requirements Analysis
- Application Administration
- Technical Guidance
- Hardware Installation and Maintenance
- Technical Documentation and Reporting
- Software Installation and Maintenance
- Design Development
- System Troubleshooting
- Process Improvement
Certification
Lexmark Certified Technician
Apple Certified Macintosh
Technician
Apple Certified Support
Professional
A+
N+
Apple Certified Technical
Coordinator
Dell Certified Technician
HP Certified Technician
Lenovo Certified Technician
Languages
Russian
Native or Bilingual
Timeline
Endpoint Engineer
Broadview FCU
2017.01 - Current
Field Technician/ Deployment/ Configuration Technician, Lead Technician
nfrastrcture Technologies
2009.01 - 2016.01
No Degree - Accounting
Siena College
Associate of Science - Accounting
Hudson Valley Community College
Lexmark Certified Technician
Apple Certified Macintosh
Technician
Apple Certified Support
Professional
A+
N+
Apple Certified Technical
Coordinator
Dell Certified Technician
HP Certified Technician
Lenovo Certified Technician
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