Summary
Overview
Work History
Education
Skills
Timeline
Generic

Librado Ruiz

Wylie,TX

Summary

Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Experienced military veteran knowledgeable about deploying, operating and maintaining M777A2 howitzer systems. Advanced mechanical expertise and technical know-how to handle any challenge. Highly observant, organized and methodical in isolating and resolving any issue.

Overview

13
13
years of professional experience

Work History

Endpoint Engineer

NCH\ Tech Mahindra
11.2021 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Set up network profiles, security permissions and file sharing systems.
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Completed vulnerability scans to identify at-risk systems and remediate issues.
  • Monitored computer virus reports to determine when to update virus protection systems.
  • Researched and developed new computer forensic tools.

Information Technology Specialist III

Boeing
10.2014 - 11.2021
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Executive support worked along side the executive and assisted with any IT issues they ran across.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Implemented new software applications and operating system roll-outs across business enterprise, including Landesk Service Desk and Service Now.
  • Set up network profiles, security permissions and file sharing systems.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Mircosoft, Windows, Landesk, and SAP.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Monitored phone, fax and electronic database systems for incoming customer inquiries.
  • Used ticketing systems to manage and process support actions and requests.

Warehouse Associate

Johnson & Johnson
07.2014 - 09.2014
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Wrapped pallets in shrink wrap prior to loading.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Verified quantity and description of materials received by checking merchandise against packing list.

Field Artillery Cannon Crew Member

United State Marine Corps
11.2010 - 06.2014
  • Completed inspections and any basic repair need to uphold strict performance standards.
  • Assisted with real-time intelligence collection by conducting field reconnaissance operations.
  • Readied missiles and associated equipment to conduct launches within short windows.
  • Efficiently oriented and fired weaponry to smoothly eliminate enemy positions, vessels and personnel.
  • Set up weapons, command and control systems to contribute to successful operations.
  • Operated in reduced visibility environments using infrared and starlight-enhancing night vision devices and targeting.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.

Education

High School Diploma -

Nimitz High School
Irving, TX

Skills

  • Software updates
  • End-user support
  • LAN Protocols
  • Hardware Installations
  • Problem-solving skills
  • Project Management
  • Device configuration
  • Industry needs awareness
  • Excellent interpersonal skills
  • Task Prioritization
  • Advanced computer proficiency
  • Personnel management
  • MS Office
  • Relationship development

Timeline

Endpoint Engineer

NCH\ Tech Mahindra
11.2021 - Current

Information Technology Specialist III

Boeing
10.2014 - 11.2021

Warehouse Associate

Johnson & Johnson
07.2014 - 09.2014

Field Artillery Cannon Crew Member

United State Marine Corps
11.2010 - 06.2014

High School Diploma -

Nimitz High School

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Librado Ruiz