Julio Rodriguez
San Antonio,Texas
Summary
Driven individual with track record in delivering top-notch customer service, resolving customer issues, and increasing customer satisfaction. Skilled in problem-solving and quickly learning new technologies
Overview
7
7
years of professional experience
Work History
Transporter Technician
Compass Connections
01.2024 - Current
- Coordinate with staff to ensure on time delivery of files
- Enforce rules in vehicles to ensure the children are safe
- Adhere to various ORR guidelines to maintain vehicle safety
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
Direct Care Worker
Compass Connections
09.2023 - 01.2024
- Documented all serious incidents, daily progress, and activities in compliance with agency policies and procedures.
- Used positive child management techniques including verbal redirection, de-escalation, and containment.
- Conveyed behavioral expectations and program regulations to children.
- Communicated in a positive and respectful manner with children, families, and staff that included supervisors and therapists.
Server
The Rustic
11.2022 - 06.2024
- Performed multiple tasks at once under heavy time constraints
- Greeted and accommodated guests, building positive experience from first interaction.
- Successfully handled large parties or groups of diners simultaneously in a fast-paced environment.
Cross Functional Team
H-E-B
12.2022 - 01.2024
- Communicated effectively with customers, supervisors, and team members.
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
Team Lead
Walmart
05.2021 - 05.2022
- Maintained inventory availability for more than 200 products.
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
- Developed comprehensive reports outlining team performance metrics, exhibiting proficiency in data analysis
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
Online Personal Shopper
Walmart
11.2020 - 05.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
Fresh Department Manager
Walmart
11.2018 - 10.2020
- Streamlined inventory management for optimal product availability and freshness.
- Led team meetings to review performance goals, address key issues, and foster a collaborative work culture.
- Promoted a safe work environment with thorough adherence to company safety policies and procedures.
- Cultivated strong vendor relationships to secure favorable pricing, timely deliveries, and consistent product quality.
Education
The University of Texas at San Antonio
01.2017
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Southwest Texas Junior College
01.2014
Skills
- Adaptability
- Communication
- Interpersonal Skills
- Logistics coordination experience
- Retail merchandising strategies
- Critical thinking
Languages
Spanish
Timeline
Transporter Technician
Compass Connections
01.2024 - Current
Direct Care Worker
Compass Connections
09.2023 - 01.2024
Cross Functional Team
H-E-B
12.2022 - 01.2024
Server
The Rustic
11.2022 - 06.2024
Team Lead
Walmart
05.2021 - 05.2022
Online Personal Shopper
Walmart
11.2020 - 05.2021
Fresh Department Manager
Walmart
11.2018 - 10.2020
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Southwest Texas Junior College
The University of Texas at San Antonio
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