Summary

Overview

Work History

Education

Skills

Timeline

Autumn-Jai Thomas

Tampa

Summary

Dedicated professional with a strong focus on patient care and team collaboration. Known for employing effective problem-solving and coordination skills to enhance service delivery in high-pressure environments. Committed to fostering positive relationships and ensuring operational success through effective training and support.

Overview

years of professional experience

Work History

Patient Transporter / Trainer / Team Lead / Asset Management Technician

AdventHealth Tampa

Tampa

04.2025 - Current

Promoted three times: Transporter → Trainer → Team Lead → Asset Management
Safely transported patients throughout the hospital for procedures, admissions, and discharges while maintaining dignity, comfort, and confidentiality
Collaborated with nurses, physicians, and clinical teams to ensure timely and accurate patient movement
Followed hospital safety guidelines, infection control standards, and HIPAA regulations
Assisted patients with mobility using wheelchairs, stretchers, and hospital beds
Trained and onboarded new transport staff on hospital policies, patient safety, and proper equipment handling
Provided hands-on coaching, guidance, and performance support to team members
Supervised daily transport operations, assigned workloads, and managed priorities
Acted as a liaison between transport staff, nursing units, and leadership
Assisted with problem-solving, workflow coordination, and operational improvements
Transported hospital equipment throughout the facility, including beds, pumps, and other essential devices
Answered and managed high-volume phone calls with professionalism, accurately prioritizing and dispatching equipment requests
Communicated directly with leadership and interdisciplinary teams to coordinate equipment needs
Ordered, tracked, and distributed medical equipment to ensure availability and proper utilization
Completed computer-based documentation, inventory tracking, and system updates
Ensured equipment was cleaned, maintained, and ready for clinical use
Drove cost-saving initiatives that resulted in a 70% reduction in rental expenditures in 5 months ($106,000 to $36,000)

Virtual Assistant

College Hunks Hauling Junk & Moving

Columbus

03.2025 - 06.2025

Assisted the owner by providing accurate estimates for moving services
Answered inbound calls and communicated with customers to assess needs
Recommended tailored pricing and service options
Supported scheduling and coordination to ensure smooth job execution
Maintained focus on customer satisfaction and service quality

Cashier

Zaxby’s

Lutz

07.2024 - 04.2025

Processed customer transactions efficiently while handling cash and operating the register
Delivered excellent customer service by addressing inquiries and resolving concerns
Assisted with food preparation, packaging, and order accuracy
Maintained a clean, organized, and sanitized work environment
Restocked supplies and supported inventory management

Sales & Loyalty Agent

CHHJ Franchising, LLC

09.2023 - 04.2024

Handled inbound calls and provided exceptional customer support
Assisted franchises nationwide with bookings and service coordination
Built strong client relationships and supported brand representation
Utilized multiple systems including Teleopti, Paylocity, Score Buddy, and Calabrio
Adapted quickly to new technology and digital tools

Store Associate

Finish Line, Inc.

01.2023 - 06.2023

Delivered excellent customer service in a fast-paced retail environment
Managed cash handling, checkout processes, and store organization
Assisted customers with product selection and merchandising
Supported inventory restocking and peak sales periods

Crew Member

Culver Franchising System, LLC

10.2022 - 12.2022

Provided friendly and efficient customer service
Assisted with food preparation, order accuracy, and cleanliness
Maintained safety and sanitation standards