Julio A Urena
Summary
Dynamic sales professional with extensive experience at Altice USA, excelling in achieving sales quotas and providing exceptional product training. Skilled in problem-solving and time management, I foster strong client relationships while effectively addressing technical issues. Proven ability to multitask and drive sales growth in competitive environments.
Overview
24
24
years of professional experience
Work History
SR. Direct Sales Representative
Altice USA
The Bronx, NY
07.2024 - Current
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Achieved or exceeded company-defined sales quotas.
- Prioritized time management skills to handle multiple trainings simultaneously while maintaining high sale volume .
- Support Management with new Product roll out and assuring team adheres to company polices and Procedure.
Altice USA
Residential Diret Sales Account Executive
The Bronx, NY
12.2021 - 07.2024
- Door to Door selling Altice products such as high speed internet,tv service and mobile technologies.
- Build relationships with potential clients and create a customer base.
- As the face of the company it's important to resolve customers.
- Assist customers with billing and technical issues.
CABLEVISION / Altice USA
Inbound Sales Representative
The Bronx, NY
11.2006 - 07.2021
- Meet performance targets in all areas such as selling video, High speed data and mobile phone sales.
- Upsell company products and services to customers and meet target sales.
- Discuss products and services with prospective customers.
- Assist customers with billing and technical issues.
COMCAST
Customer Account Executive/technical Support
Miramar, FL
11.2002 - 11.2006
- Facilitated information flow between customer service,account management operations,quality assurance,training,and to guarantee call center objectives,were met.
- Researched and resolved service,product,and billing issues.
- Made service changes recommended service options,and scheduled cable,and internet lines.
AT&T
Costumer Service Rep
Miramar, FL
06.2001 - 11.2002
- Addressed customer service inquiries in a timely and accurate fashion.
- Give accurate and appropriate information to answer question,troubleshoot issues and complaints.
- Property directed inbound calls in phone queues to improve call flow.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
Education
High School Diploma -
Haileah Miami Lakes High School
Hialeah, FL07-2000
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Team leadership
Languages
English
Full Professional
Spanish
Full Professional
Timeline
SR. Direct Sales Representative
Altice USA
07.2024 - Current
Altice USA
Residential Diret Sales Account Executive
12.2021 - 07.2024
CABLEVISION / Altice USA
Inbound Sales Representative
11.2006 - 07.2021
COMCAST
Customer Account Executive/technical Support
11.2002 - 11.2006
AT&T
Costumer Service Rep
06.2001 - 11.2002
High School Diploma -
Haileah Miami Lakes High School