JULIO CESAR PALOMINO
Service Engineer, Specialist In Mills
I. Zaragoza No.19, La Loma Loreto,Zacatecas
Summary
Technically savvy Service Engineer experienced in testing, integration and installation of mining equipment. Accomplished record of documenting and completing service requests and traveling extensively to customer locations for start-up and service calls to maximize customer satisfaction.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Service Engineer
Metso Outotec México S.A. De C. V.
Irapuato, Guanajuato.
06.2021 - Current
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Escalated and re-produced problem to internal development sources to reach solution.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Analyzed and evaluated performance and optimized efficiency.
- Educated prospects on product implementation and usage and answered technical and security questions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Performed periodic testing of all networks and systems.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Installed, configured and tested equipment on specialized platforms.
- Worked with diverse types of weather and ground conditions.
- Checked, repaired and repacked survival equipment to meet specifications.
- Wrote and revised maintenance procedures.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Managed maintenance activities, supervised staff and inspected equipment.
- Operated sewing machines to restitch defective seams, sew holes or replace fabric components.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Service Engineer
Metso S. A. De C. V.
Irapuato, Guanajuato
06.2013 - 06.2021
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Escalated and re-produced problem to internal development sources to reach solution.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Analyzed and evaluated performance and optimized efficiency.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Provided customer feedback to team to facilitate project road map and relationship planning.
- Performed periodic testing of all networks and systems.
- Checked, repaired and repacked survival equipment to meet specifications.
- Inventoried installation parts such as mills and mining equipment.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Managed maintenance activities, supervised staff and inspected equipment.
Service Technician in Mills
Metso S. A. De C. V.
Irapuato, Guanajuato
05.2008 - 06.2013
- Evaluated systems according to predetermined checklist and noted issues.
- Facilitated maintenance team training procedures to align with company standards.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Inspected equipment to diagnose operational issues.
- Reviewed technical documentation to complete equipment maintenance and repair.
Machine and Tool Technicial
Servicios D´P.
Loreto, Zacatecas
05.2002 - 05.2008
- Machining of parts on the lathe.
- Assembled parts and components using hydraulic machine welding techniques.
- Gear manufacturing in the milling machine.
- Adjusted alignment of drills, guides and holding devices.
Education
High School Diploma -
Centro De Bachillerato Tecnologico Industrial
Loreto, Zacatecas, México. 09.2003 - 07.2006
Industrial Engineering And Administration.
Universidad Tecnológica Latinoamericana En Linea
CDMX. 09.2021 - Current
Skills
Equipment installation
Measurement techniques
Equipment adjustment
Equipment operation
Design planning
Operational Support
Customer Relations
Equipment monitoring
Problem-Solving
Timeline
Industrial Engineering And Administration.
Universidad Tecnológica Latinoamericana En Linea
09.2021 - Current
Service Engineer
Metso Outotec México S.A. De C. V.
06.2021 - Current
Service Engineer
Metso S. A. De C. V.
06.2013 - 06.2021
Service Technician in Mills
Metso S. A. De C. V.
05.2008 - 06.2013
High School Diploma -
Centro De Bachillerato Tecnologico Industrial
09.2003 - 07.2006
Machine and Tool Technicial
Servicios D´P.
05.2002 - 05.2008