Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Julio Cesar Samano Morales

Phoenix,AZ

Summary

Talented branch manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with several years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.

Overview

18
18
years of professional experience
1
1
Certification

Work History

BRANCH MANAGER

Park Cafe
Litchfield, Arizona
02.2014 - 07.2024
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Conducted regular performance reviews for all employees in the branch.
  • Managed staff scheduling, hiring and training processes.
  • Organized professional development programs for employees at all levels of the organization.
  • Created reports summarizing operational performance metrics for senior management review.

Kitchen Manager

Streets Of New York Pizza
GLENDALE, Arizona
02.2006 - 12.2014
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Ensured compliance with all applicable local, state and federal laws governing food service operations.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
  • Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.

Education

High School Diploma -

BACHILLERATO DE LAS AMERICAS
MEXICO CITY, MX

Skills

  • Relationship Building
  • Process Improvement
  • Performance Reviews
  • Interviewing and Hiring
  • Business Development
  • Risk Mitigation

Certification

  • SERVSAVE CERTIFICATE

Languages

English
Professional
Spanish
Professional

Timeline

BRANCH MANAGER

Park Cafe
02.2014 - 07.2024

Kitchen Manager

Streets Of New York Pizza
02.2006 - 12.2014

High School Diploma -

BACHILLERATO DE LAS AMERICAS

Similar Profiles

CREATE PROFILE
Julio Cesar Samano Morales