Julio Cesar Villegas
Wilmington,CA - California
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Great Central Transport
01.2022 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Office Clerk
Great Central Transport
04.2013 - 12.2021
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Handled incoming business and client requests for information.
- Edited documents to keep company materials free of grammar errors.
- Interacted with customers by phone, email, or in-person to provide information.
- Utilized office management software to record and track customer information.
- Completed clerical tasks such as filing, copying, and distributing mail.
Medical Biller and Coder
Advanced Professional Imaging
04.2001 - 07.2011
- Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
- Worked closely with physicians to accurately assign ICD-9 diagnostic codes for optimal reimbursement rates from insurance companies.
- Sorted and distributed incoming and outgoing medical records.
- Tracked and monitored requests for medical records release.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
Education
Associate of Arts - Radio And Television Broadcasting
Los Angeles City College
Los Angeles, CA06.1992
High School Diploma -
Thomas Jefferson High School
Los Angeles, CA06.1989
Skills
- Order documentation
- Computer Proficiency
- Research
- Customer Service
- Proofreading
- Data Entry
- Data Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Great Central Transport
01.2022 - Current
Office Clerk
Great Central Transport
04.2013 - 12.2021
Medical Biller and Coder
Advanced Professional Imaging
04.2001 - 07.2011
Associate of Arts - Radio And Television Broadcasting
Los Angeles City College
High School Diploma -
Thomas Jefferson High School
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