Juliona Montalto
Lake Katrine,NY
Summary
Compassionate Human Services Specialist known for high productivity and efficient task completion. Skilled in customer service, crisis intervention, and client advocacy. Excel in communication, empathy, and problem-solving to support diverse client needs.
Overview
5
5
years of professional experience
Work History
Internship/Field Experience
Forensic Counseling Associates
08.2024 - 12.2024
- Maintained positive working relationship with fellow staff and management.
- Maintained progress notes and documentation for patient health records.
- Facilitated psycho-educational workshops related to mental health topics.
- Utilized empathy and active listening to build relationships with clients.
- Collaborated with multidisciplinary team to determine effective treatment plans.
Mentor for Students with Intellectual Disabilities
ESU CILLS
08.2023 - 12.2024
- Directed and participated in recruitment and enrollment activities.
- Developed and implemented personalized mentoring programs for mentees, focusing on career development and personal growth.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
Behavioral Health Technician
Never Alone Treatment Center
06.2024 - 08.2024
- Monitored patient safety in all areas of the facility.
- Participated in weekly case management meetings to discuss individualized treatment plans for each client and patient.
- Provided emotional support to clients and patients dealing with difficult situations.
- Assisted with execution of client activities, support groups and field trips.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Assessed patient behavior, reactions and responses to treatment plans.
Mentor for Adults With Intellectual and Physical Disabilities
Ginger Thomas Home
, USVI
05.2024 - 06.2024
- Facilitated weekly one-on-one mentoring sessions, providing guidance, support, and feedback to mentees.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
Food Services
Santa Fe
04.2020 - 06.2024
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Delivered food orders promptly and courteously.
Education
Bachelors of Science - Psychology, Counseling, Women and Gender Studies
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Crisis Intervention Certified
- Communication strategies
- Customer service
- Interpersonal skills
- Group and individual instruction
- Skill development
Clubs And Volunteer Activities
- ESU Psi Chi International Honor Society in Psychology, Vice President
- ESU Psychology Association, Social Media Chair
- Soup Kitchen Volunteer
Leadership And Activities
ESU NCAA Division 2 Women's Lacrosse Team, 08/21, 01/23, Received an Athletic and Academic Scholarship, Devoted 15-20 hours a week towards practices, meetings, travel, team bonding, athletic training, and team bonding while having a full course load.
Timeline
Internship/Field Experience
Forensic Counseling Associates
08.2024 - 12.2024
Behavioral Health Technician
Never Alone Treatment Center
06.2024 - 08.2024
Mentor for Adults With Intellectual and Physical Disabilities
Ginger Thomas Home
05.2024 - 06.2024
Mentor for Students with Intellectual Disabilities
ESU CILLS
08.2023 - 12.2024
Food Services
Santa Fe
04.2020 - 06.2024
Bachelors of Science - Psychology, Counseling, Women and Gender Studies
East Stroudsburg University of Pennsylvania
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