Julisa Jones
North Charleston,SC
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office leadership experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Medical Support Assistant
Ralph H. Johnson VA Medical Center
Charleston, SC
03.2023 - Current
- Responsible for receiving incoming phone calls from physicians regarding possible admission or requesting transfer of patients to this medical center, from persons requesting information regarding entitlement procedures for making application for benefits, questions concerning eligibility, upcoming appointments, and general information regarding the medical center
- Interview candidates for Medical Support Assistant positions GS 3 -5 and compared performance rating to select final candidates for MSA positions
- Conduct timekeeping responsibility to insure employees are being paid properly and on time
- POC for CSU MSA’s in the absence of Supervisor(s) and/or leads due to meetings, trainings, etc
- Training new hires, by classroom and virtual assistance on call center duties to include Vista, CPRS, Gui and TRM Plus
- Provided ongoing coaching and mentoring services to help learners improve their skillsets.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Trained employees on new software with minimum level of frustration and training friction.
- Scheduling, rescheduling, and/canceling medical appointments.
- Determines the nature of the patient's medical care needs, questions or complaints and answers questions, provides information, gives guidance, and initiates action as appropriate.
- Provides customer service, administrative support for and works collaboratively with other members of the inpatient health care team such as physicians, nurses, pharmacists, social workers, dieticians, behavioral health staff.
- Manage staffing requirements, workflow priorities, and adjust the flow of work to meet team and patient needs when left as point of contact when Supervisors are in meetings
- Training new hires, by completing side by sides and virtual assistance on call center duties to include Vista, CPRS, Gui and TRM Plus
- Work closely with Supervisors to complete various administrative tasks to meet deadlines
- Assist with meeting topics and training during monthly staff meetings
- Assist with meeting minutes when asked in the absence of the Supervisor(s)
- Used Excel while completing reports and Rtc assignments
- Maintain all information as confidential and privileged. Must abide by federal privacy and confidentiality regulations and exhibit ethical conduct at all times.
- Maintains appointments and must have knowledge of clinic procedures and regulations; basic medical terminology, skill in operating computer systems and applications, such as VISTA, CPRS, and Microsoft applications to accurately enter or extract information.
- Attend huddles to focus on improvements within the workplace and document feedback from MSA’s.
- Determines and verifies eligibility and explains the requirements for medical care through the VA Medical Center.
- Performs typing and computer entry functions as necessary to perform all duties of this position and will be expected to prepare patient data cards.
- Initiate patient appointments through hospital computer programs (VISTA or CPRS) by use of the scheduling menus to schedule lab, x-ray, and EKG tests with other clinical services, necessary for physician clinics. Preparing for clinic visits.
- Processing of secure messaging
- Schedules and coordinates return appointments for Veterans, sending computer generated appointment letters or post cards or by personal telephone calls
- Enter veterans on the Electronic Wait List and Veteran Choice List
- Responsible for updating patient demographic information in the patient’s file to include, address, phone number, employment, social security number and next of kin information.
Advanced Medical Support Assistant
Ralph H. Johnson VA Medical Center
Charleston, SC
05.2021 - 03.2023
Rtc
- Scheduling, canceling, re-scheduling appointments and or consults for clinic visits
- Interpreting and verifying provider orders, scheduling appts. filling and refilling medications triaging symptom calls, etc. gaining the ability to multitask.
- Scheduling, rescheduling, and/canceling medical appointments.
- Determines the nature of the patient's medical care needs, questions or complaints and answers questions, provides information, gives guidance, and initiates action as appropriate.
- Training new hires, by completing side by sides and virtual assistance on call center duties to include Vista, CPRS, Gui and TRM Plus
- Interview candidates for Medical Support Assistant positions GS 3 -5 and compared performance rating to select final candidates for MSA positions
Medical Support Assistance
Ralph H. Johnson VA Medical Center
Charleston, SC
10.2017 - 05.2021
- Scheduling, canceling, re-scheduling Interpreting and verifying provider orders, scheduling appointments, filling and refilling medications triaging symptom calls, etc. gaining the ability to multitask.
- Verifying and updating demographics
- Interpreting and verifying provider orders
- Monitor inpatient and outpatient appointments
- Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
- Received incoming calls on average 86 calls daily
- Assist with new employee Vista, CPRS, TRM, Outlook, and Triage scheduling appointments and or consults for clinic visits
Cashier
Compass Group
Charleston, SC
01.2016 - 01.2017
- Maintain a friendly and cordial relationship with the customers by greeting them assistant them with all relevant issues
Inbound Call Center Agent
NCO
North Charleston, SC
01.2013 - 01.2014
- Handle basis customer insurance claims
Customer Service Representative
Lowes
01.2012 - 01.2013
- Worked as a team member to provide the highest of service to customers
Education
Diploma -
Wando High School
Mt. Pleasant, SC05.2009
Skills
- Knowledgeable on computer productivity( MS Word, Outlook, Excel, Powerpoint,&Teams)
- Maintains a low call time
- Very hard worker
- Regularly receive praise from customers
- Proficient in identifying trends from data
- Patient Communication
- Patient Records Maintenance
- Patient Scheduling
- Data Entry
- Customer Service
- Ability to Multitask
Certification
- 2023 Graduate of the Virtual Aspiring Supervisor Program
Timeline
Lead Medical Support Assistant
Ralph H. Johnson VA Medical Center
03.2023 - Current
Advanced Medical Support Assistant
Ralph H. Johnson VA Medical Center
05.2021 - 03.2023
Medical Support Assistance
Ralph H. Johnson VA Medical Center
10.2017 - 05.2021
Cashier
Compass Group
01.2016 - 01.2017
Inbound Call Center Agent
NCO
01.2013 - 01.2014
Customer Service Representative
Lowes
01.2012 - 01.2013
Diploma -
Wando High School
Similar Profiles
TERRY A. PATRICKTERRY A. PATRICK
Gastrointestinal Lab at Ralph H. Johnson VA Medical CenterGastrointestinal Lab at Ralph H. Johnson VA Medical Center
Gabrielle JacobsGabrielle Jacobs
Mental Health Nurse Case Manager at Ralph H. Johnson VA Medical CenterMental Health Nurse Case Manager at Ralph H. Johnson VA Medical Center
Deion SandersDeion Sanders
Emergency Department Healthcare Technician at Ralph H. Johnson VA Medical CenterEmergency Department Healthcare Technician at Ralph H. Johnson VA Medical Center
Sierra Blackwell-ChoiceSierra Blackwell-Choice
Advanced Medical Support Assistant at Ralph H. Johnson VA Medical CenterAdvanced Medical Support Assistant at Ralph H. Johnson VA Medical Center
Matthew McCoyMatthew McCoy
Line Cook at Cane PazzoLine Cook at Cane Pazzo