Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Julisa Nash

Columbus,GA

Summary

Motivational Supervisor with 8 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supervisor

Federal Express
Memphis, TN
08.2014 - 08.2018
  • Coordinated and supervised ramp staff, ensuring that all tasks were completed efficiently and safely.
  • Monitored and track outgoing shipments, ensuring timely delivery of items.
  • Developed procedures for sorting, distributing, delivering, and collecting throughout the organization.
  • Maintained accurate records of all planes dispatched from the facility.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Lead CSR

Maximus
Columbus, GA
08.2018 - 08.2021
  • Identified opportunities for process improvement initiatives that enhance efficiency and improve overall customer experience.
  • Conducted regular meetings with team members to provide updates about changes in organizational structure or policy changes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided expert customer service and support to customers, including troubleshooting technical issues.
  • Handled escalated customer complaints with professionalism and empathy.
  • Managed workflow efficiently within a fast-paced environment while maintaining high standards of accuracy and quality control.

Mail Carrier

USPS
Columbus, GA
10.2021 - Current
  • Maintained records of all deliveries made during the day.
  • Checked incoming mail for proper postage and correct names and addresses.
  • Obtained receipts for registered and certain insured mail.
  • Scanned labels on letters or parcels to confirm receipt.
  • Delivered various types of mail on routes according to strict timelines.
  • Delivered mail to residents and business within assigned area.
  • Verified accuracy of addresses before delivering packages.
  • Operated a vehicle in accordance with safety regulations.

Education

Kirby High School
Memphis, TN
05-2010

Skills

  • Operations Management
  • Staff Management
  • Schedule Development
  • Process Monitoring and Improvement
  • Training and Mentoring
  • Customer Relationship Management (CRM)
  • Team Leadership
  • Deadline Management
  • Quality Assurance
  • Telephone Etiquette

Certification

  • First Aid Certification
  • CPR

References

References available upon request.

Timeline

Mail Carrier

USPS
10.2021 - Current

Lead CSR

Maximus
08.2018 - 08.2021

Supervisor

Federal Express
08.2014 - 08.2018

Kirby High School

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Julisa Nash