Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Julisa Pena

Fresno,CA

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Pieology Pizzeria. Proven ability in point-of-sale operations and effective communication, consistently enhancing guest experiences. Adept at team collaboration and conflict resolution, fostering a positive environment while achieving sales targets. Passionate about delivering outstanding service and creating memorable dining experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service/Restaurant Food Server

Pieology Pizzeria
Fresno, CA
12.2023 - 07.2024
  • Received payment from customers and returned correct change when necessary.
  • Organized tables quickly so new guests could be seated in a timely fashion.
  • Answered questions about menu selections and made recommendations when requested.
  • Performed opening and closing duties such as restocking supplies, cleaning work stations.
  • Processed payments for meals using cash registers or point-of-sale systems.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Provided exceptional service to high volume of daily customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Coach

Sanger Elite
Sanger, CA
06.2021 - 07.2024
  • Developed practice plans tailored to individual needs as well as team development requirements.
  • Mentored team members in order to build confidence and foster a supportive environment.
  • Attended coaching clinics or workshops in order to stay up-to-date on industry trends.
  • Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
  • Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
  • Assessed physical condition of athletes to determine readiness for competition.
  • Established appropriate disciplinary actions when necessary according to established policies.
  • Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
  • Take payment from parents/guardians
  • Cleaning up mats and other equipment needed for practice
  • Vacuum, mop, wipe down mats, and clean bathrooms

Sales Associate

Journeys Shoes
Fresno, CA
05.2023 - 08.2023
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Upsold additional items based on customer interests and needs.
  • Conducted inventories on a regular basis to track stock levels.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Worked with fellow sales team members to achieve group targets.
  • Open and close the store.
  • Maintain a clean facility.
  • Answered store and merchandise questions and led customers to wanted items.

Education

High School Diploma -

San Jose State University
San Jose, CA
05-2028

Skills

  • Point-of-sale operation
  • Inventory management
  • Sales techniques
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Coaching techniques
  • Time management
  • Food presentation
  • Food preparation
  • Order taking
  • Energy and stamina
  • Knowledge of dietary restrictions
  • Memory retention
  • Cash handling
  • Exceptional customer service

Affiliations

  • San Jose State Cheerleader
  • Involved in SAAC at SJSU

Certification

  • Food Handlers license
  • Alcohol handlers license
  • Drivers license

Timeline

Customer Service/Restaurant Food Server

Pieology Pizzeria
12.2023 - 07.2024

Sales Associate

Journeys Shoes
05.2023 - 08.2023

Coach

Sanger Elite
06.2021 - 07.2024

High School Diploma -

San Jose State University

Similar Profiles

CREATE PROFILE