JULISSA BECERRA

• Answered multi-line phone system, routing calls, delivering messages to staff
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
• Translated documents from English to Spanish, eliminated use of third party.

Key Achievements: Managed busy schedules, while performing daily duties and simultaneously completed the AAAHC survey/application in less than 1 year of working.

• Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed
• Developed positive relationships with clients and vendors to boost rapport and trust
• Volunteered for additional assignments during peak work periods to keep tasks on schedule
• Drove customer satisfaction by providing recommendations for greenery and flower pairings
• Handled cash register, returns, and refunds

Key Achievements: Created assembly line system for continuous work flow during holiday seasons that improved production rate by 50%. This system was used for all following holidays.

• Completed clerical tasks such as filing, copying, and distributing mail
• Executed record filing system to improve document organization and management
• Interacted with customers by phone, email, or in-person to provide information.
• Managed over 30 calls per day during finals and graduation time while juggling multiple phone lines